Bilingual Japanese
2 days ago
Who are we?
Our client is a business process outsourcing company that offers amazing career opportunities and benefits to everyone across the globe in 29 countries, speak 60+ languages, and employ over 55,000 people worldwide
Job Descriptions:
- Handle pre and post reservation inquiries by phone, e-mail and fax
- Handle customer requests by phone and e-mail
- Modify, change and/or cancel existing reservations
- Make outbound calls to hotels/guests to arrangement special requests
- Act as liaison between guest and hotel to resolve complaints
- Manage relationships with hotels by providing high levels of customer service and account management support.
Job Requirements:
- Excellent communication skills in Japanese & English
- Excellent commercial understanding;
- Problem solving
- Sense of responsibility
- Independent and customer friendly
- Experienced with Customer Care, internet and hotel industry
Working Hours:
5 working days rotational shift (Mon-Sun) | 8am - 10pm (9 hours/day)
Remuneration:
Total package up to MYR 8,500
Consultant in Charge
Angel Chok | |
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