Chief Operating Officer

1 day ago


Petaling Jaya, Selangor, Malaysia Hemrish Group Full time

Key Responsibilities1. Enterprise Operations Leadership

  • Lead end-to-end daily operations across all verticals (facilities, tourism, concierge, platform)
  • Build scalable SOPs, service frameworks, and execution playbooks
  • Ensure consistent quality, safety, and customer experience standards

2. National & Regional Expansion

  • Drive structured rollout across Malaysia and ASEAN
  • Lead onboarding of hotels, senior facilities, and asset partners
  • Execute market-entry strategies, localization, and launch readiness

3. Revenue, Unit Economics & Performance

  • Own operational P&L, margins, partner yields, and cost discipline
  • Define and monitor KPIs: occupancy, GMV, CAC, LTV, conversion rates
  • Lead forecasting, budgeting, and operational reporting with Finance

4. Technology & Platform Operations

  • Oversee daily performance of the booking platform, PMS, ERP, and concierge integrations
  • Coordinate with product, engineering, and vendors for operational reliability
  • Ensure cybersecurity, data integrity, automation, and uptime standards

5. Governance, Licensing & Risk

  • Ensure compliance across aged care, healthcare, hospitality, consumer protection & data laws
  • Build audit frameworks, licensing management, and regulatory readiness
  • Prepare the company for institutional investment, PE entry, and IPO standards

6. Leadership, Hiring & Culture

  • Build and lead multi-disciplinary teams across operations, service, partnerships & tech
  • Establish OKRs, performance scorecards, and leadership pipelines
  • Drive accountability, execution discipline, and ownership culture

7. Strategic Partnerships & JV Execution

  • Lead large-scale partnerships with developers, hospitals, insurers & asset owners
  • Structure management contracts, operating JVs, and commercial alliances
  • Represent the company in strategic negotiations and high-level stakeholder management

Required Experience & Background

  • 10–15+ years
    senior leadership experience in:
  • Healthcare, Senior Living, Hospitality, PropTech, TravelTech, or Marketplace Platforms
  • Demonstrated experience scaling:
  • Multi-location businesses
  • Platform-driven ecosystems
  • Asset-light operating models
  • Strong command of:
  • Financial discipline
  • Operational governance
  • Cross-functional execution
  • Experience working directly with founders, boards, and investors

Preferred Profile

  • Former
    COO, Regional GM, Operations Director, or Business Head
  • Exposure to:
  • Senior living / healthcare services
  • Hotels / serviced residences / platforms
  • Super-apps or marketplace ecosystems
  • Prior IPO, M&A, or Private Equity-backed experience is a strong advantage

Core Leadership Traits

  • Builder-first mindset (not corporate-only)
  • High ownership & execution discipline
  • Data-driven, calm under pressure
  • Commercially sharp yet impact-focused
  • Strong people leader with scaling experience

Compensation & Upside

  • Competitive
    Executive Package
  • Performance-based bonuses tied to:
  • Platform GMV
  • Regional rollout milestones
  • EBITDA and margin growth

Why This Role Matters

  • You will lead one of Asia's most ambitious
    Silver Economy platform ecosystems
  • You will shape how
    ageing, healthcare, travel & technology
    converge
  • You will operate at the intersection of:
  • Impact
  • Profitability
  • Regional scale
  • Legacy-building


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