Account Payment Officer

2 weeks ago

Greater Kuala Lumpur, Malaysia EPS Consultants Full time

Job Overview

We are seeking a highly detail-oriented and reliable Accounts Payment Officer to join our account team. This role is critical in ensuring the smooth processing of payment transactions and coordinating with internal and external stakeholders to resolve any payment-related issues. The ideal candidate is meticulous, patient, and a strong communicator with a solid understanding of payment procedures.

Key Responsibilities

  • Monitor daily balances across various payment channels and update internal records accordingly.
  • Verify customer application details and ensure all submitted information meets compliance.
  • Ensure consistency between clients' deposit and withdrawal methods.
  • Select appropriate payment channels and execute payments in a timely and accurate manner.
  • Update transaction statuses and payment details in internal systems.
  • Collaborate with team members to allocate daily tasks and maintain workflow efficiency.
  • Communicate effectively with cross-functional teams (e.g., Compliance, Customer Service, Account Team) to resolve payment-related issues.
  • Liaise with external payment providers to maintain smooth operations and promptly address any issues or discrepancies.
  • Handle urgent or priority payment requests effectively while maintaining accuracy.
  • Manage time efficiently to meet tight deadlines and ensure smooth payment processing.

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