Expatriate & Foreign Workers Affairs Specialist

2 days ago

Petaling Jaya, Selangor, Malaysia DKSH Malaysia Sdn Bhd Full time 80,000 - 110,000 per year

Job summary:

We are seeking a proactive and detail-oriented Mobility & Workforce Operations Executive to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.

General responsibilities

Vendor & Workforce Management

  • Liaise with foreign and local manpower agencies to manage workforce supply and demand
  • Oversee vendor deliverables related to lodging, transportation, and worker welfare
  • Validate and verify attendance, overtime, and payment records for foreign and outsourced workers

Expatriate & Immigration Coordination

  • Manage work permits, visa applications, and regulatory documentation for expatriates
  • Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support
  • Liaise with immigration authorities and government bodies for approvals and submissions

Audit & Compliance

  • Lead internal and external audits related to workforce operations
  • Prepare and submit quarterly audit reports to management
  • Ensure compliance with statutory regulations and JTK Human Rights policy

Process & Operational Excellence

  • Develop and maintain SOPs and job aids for operational consistency
  • Drive process improvements and automation initiatives to enhance efficiency and reduce costs
  • Lead or support system enhancement and process alignment projects
  • Ensure timely completion of requests and reports within SLA timelines
  • Respond effectively to evolving business needs and stakeholder demands

Stakeholder Engagement

  • Build and maintain strong relationships with internal and external stakeholders and vendors
  • Facilitate effective communication and collaboration across departments
  • Travel to other locations as required for operational support and coordination

Job requirements:

  • Bachelor's degree in Human Resources, Business Administration, or related discipline
  • Minimum 2 years of experience in People Operations or workforce mobility
  • Strong understanding of HR principles, vendor management, and regulatory frameworks
  • Excellent interpersonal, communication, and negotiation skills
  • Knowledge of statutory requirements related to foreign worker employment and expatriate management
  • Ability to work independently and collaboratively in a fast-paced environment
  • Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)

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