Customer Experience, Mandarin-speaking

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Sdn Bhd Full time 20,000 - 30,000 per year

What you'll do?

  • Respond to customer inquiries and resolve complaints through email channels in a timely and courteous manner.
  • Address all customer concerns in alignment with company policies, procedures, and service standards.
  • Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when necessary.
  • Consistently demonstrate a positive, empathetic, and professional attitude to ensure a high-quality customer experience.
  • Accurately document customer interactions, transactions, feedback, and complaints within internal systems to maintain clear and up-to-date records.
  • Process customer requests and resolve issues by making appropriate reservation modifications, strictly adhering to company guidelines, policies, and terms of service.
  • Collaborate effectively with external vendors and service partners to facilitate necessary reservation changes and service coordination.
  • Remain current with internal procedures, product/service updates, and policy changes to provide accurate information and support.
  • Communicate recurring feedback and service insights to relevant departments to contribute to continuous improvement.

What you'll need?

  • Open for applications for students on semester break or fresh graduate to apply.
  • Proficient in both Traditional Mandarin and English (both verbal and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders.
  • Good team player to work collaboratively in a team environment.
  • Keen attention to detail in completing tasks accurately and thoroughly.

  • Mandarin Teacher

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full time 20,000 - 40,000 per year

    Job scopes:To teach and train Mandarin to non-native speakers of all ages.To assist in developing course materials and module developmentEvaluate students' performances, including grading homework assignments and making notes of how well students participate in discussionsTo prepare and provide student's assessment reportParticipate in Training Department...

  • Customer Service Mandarin

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mango Global Full time 48,000 - 54,000 per year

    Hiring for Mandarin Speaker for our client based in KL SentralCustomer ServiceKL Sentralshift within 6am-6pm window only (Monday-Sunday) - No night shift - 9 hours a daySPM- Speak, read, write Traditional Mandarin- At least 6 months - 1 year above CS exp- Good english comms skills3Basic: RM 4k - RM 4.5kKPI: RM 300 based on performanceIf interested drop whats...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Full time

    Your Role:Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Required to support combination of company products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.Professionally handle high...

  • Project Assistant- Mandarin Speaking

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kris Infotech Sdn Bhd Full time 40,000 - 60,000 per year

    We're Hiring: Project Assistant- Mandarin Speaking| 3 to 6- month extendable contract | On- Site, Kuala Lumpur, MalaysiaWe're looking for aProject Assistantto support our clients Project Manager team in day-to-day project coordination and documentation activities.Location: MalaysiaDuration: 3 to 6-Month Extendable ContractExperience: 1-2 years of relevant...

  • Data Entry, Mandarin Speaking, Fresh graduate or 1-2 Years Experience

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MR DIY Malaysia Full time 3,000 - 6,000 per year

    Company DescriptionMR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei, dedicated to making a positive difference in customers' lives. They offer convenience through nationwide stores and online at The stores are directly managed and offer a wide selection of SKUs across categories like hardware, household and furnishing,...

  • Customer Experience Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Company Pte. Ltd Full time 35,000 - 50,000 per year

    Get to Know our Team:Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing...

  • Customer Service Representative – Mandarin

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 40,000 - 60,000 per year

    OverviewAbout the RoleWe are looking for passionate, customer-focused Mandarin-speaking Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries through calls, emails, and live chat. You will provide accurate information, resolve issues efficiently, and ensure every customer has a positive...

  • Customer Experience

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Sdn Bhd Full time 20,000 - 25,000 per year

    What you'll do?Respond to customer inquiries and resolve complaints through email channels in a timely and courteous manner.Address all customer concerns in alignment with company policies, procedures, and service standards.Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when...

  • Customer Experience Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia qlub Full time 30,000 - 60,000 per year

    Why qlub?Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. FromPay-at-Table QR paymentsandDigital Menus to Order-and-Pay tech,Payment Links, andSoftPOS terminals, Qlub streamlines the entire payment process, making...

  • Customer Experience Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia qlub Full time 40,000 - 60,000 per year

    Why qlub?Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. FromPay-at-Table QR paymentsandDigital Menus to Order-and-Pay tech,Payment Links, andSoftPOS terminals, Qlub streamlines the entire payment process, making...