System Engineer

2 days ago

Klang, Selangor, Malaysia Cuscapi Berhad Full time 60,000 - 80,000 per year

Responsibilities

  • Provide guidance and troubleshooting via phone, email, support portal call and remote support.
  • Provide consultation to internal teams and customer on automotive operation and solution related areas.
  • Perform troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.
  • Accurately and concisely capture and document issues as well as information gathered and troubleshooting outcome in the relevant tracking systems and guides.
  • Follow up closely on issues logged with respective parties to ensure remedy, resolution is provided to the client.
  • Ensure and provide prompt updates on issues logged.
  • Perform standby and after office hour support whenever your service is needed.
  • Regularly report and communicate work status and issues to the assigned Head of Managed Services.

Requirements:

  • Possess Diploma or Degree in Computer Science/Information Technology or equivalent.
  • Required skill(s): MS SQL Server, MYSQL, Java, C++
  • Required language(s): Bahasa Malaysia, English
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Petaling Jaya.
  • Fresh graduates are encouraged to apply.

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