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Manager, Partnership

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TNG Digital Full time 90,000 - 120,000 per year

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference

Job Responsibilities:

Business Development & Partnerships

  • Identify and negotiate partnership opportunities with merchants, brands, and service providers to expand the TNGD's marketing capabilities, loyalty ecosystem, reward catalogue and gamification.
  • Build sustainable commercial models, including affiliate earnings, co-funded deals, and value-exchange partnerships by working closely with internal teams (Category Management, Marketing, Product, Data, Finance) to structure partnership models that benefit both users and merchants.
  • Explore new commercial opportunities — affiliate programs, voucher monetization, joint campaigns — to grow potential revenue and engagement.

Supply Management

  • Oversee the end-to-end supply strategy for rewards and vouchers to maintain a diverse and attractive catalogue for users.
  • Forecast and manage stock levels of digital and physical rewards to meet demand while minimizing wastage or expiry.
  • Monitor supplier and merchant fulfilment performance, ensuring timely delivery and user satisfaction.
  • Negotiate better supply terms and pricing to maximize value for the business and users.
  • Implement strong governance and audit processes for voucher and rewards inventory accuracy.

Stakeholder & Project Management

  • Serve as the link between Loyalty & Engagement, Category Management, and other internal teams (e.g., Product, Data, Finance, Risk, and Compliance).
  • Oversee campaign timelines, dependencies, and budgets to ensure smooth execution and alignment with business goals.
  • Prepare performance reports and insights for leadership and key stakeholders.

Marketing Execution

  • Drive go-to-market strategies for new loyalty features, campaigns, and reward launches to maximize adoption and engagement.
  • Collaborate with the Marketing team to craft impactful campaign messaging, creative assets, and push communication.
  • Work with Marketing, CRM, and Product teams to continuously refine user journeys and in-app touchpoints to increase reward discovery and conversion.

Market & Competitive Insights

  • Stay updated on market trends, competitor loyalty programs, and innovative engagement mechanics.
  • Provide recommendations for new reward categories, supply models, and user experience improvements to stay competitive.

Key Skills & Competencies:

  • Business Development & Negotiation: Ability to structure, pitch, and secure mutually beneficial deals with partners and suppliers.
  • Supply & Inventory Management: Strong grasp of demand forecasting, stock optimization, and fulfilment governance.
  • Growth & Marketing Acumen: Skilled at designing and executing user-centric growth and engagement campaigns.
  • Analytical Thinking: Data-driven mindset to track performance, ROI, and user insights for continuous improvement.
  • Stakeholder Management: Effective collaboration across category management, product, marketing, and finance teams.
  • Contract and Agreement Management: Drafting and managing partnership agreements, ensuring all terms and conditions are met by both parties, and tracking contractual obligations.
  • Problem Solving & Agility: Ability to pivot and adapt strategies in a fast-changing environment.

Job Requirements:

  • Bachelor's degree in Business, Marketing, or related fields.
  • Min. 5 years of relevant experience, preferably in business and marketing/campaign related field.
  • Excellent presentation, good negotiation skills, and good stakeholder management skills.
  • Independent, organized, self-driven, and have strong interpersonal skills
  • Strong problem-solving skill, identify the right analysis, tools and data sources to find answer to specific problems.
  • Effectively performs analysis with minimal error and present output of analysis and insights in a thoughtful and easily digest manner.
  • Data driven with strong analytical skills to drive business impact based on data insights.
  • Team player and effectively collaborate with other teams to build trusted relationships.
  • Excellent verbal and written communication skills.

Our Perks and Benefits:

  • Flexi clock-in hours.
  • Monthly eWallet allowance.
  • Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
  • Unlimited office pantry fruits, snacks and drinks.
  • Mobile and broadband subscription reimbursement.
  • Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
  • Additional leave including family leave and paid care leave to care for family members.
  • Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.
  • Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.