E-Commerce Operation Executive

E-Commerce Operation Executive (Affiliate)

Job Responsibilities:

• Identify and engage potential TikTok creators, influencers, and partners who align with the brand, onboarding them to the affiliate program.
• Build and maintain strong relationships with TikTok affiliates, providing them with guidance, content ideas, and performance feedback.
• Work closely with the marketing team to plan and execute TikTok-specific affiliate campaigns that align with brand goals and drive engagement.
• Monitor affiliate performance on TikTok, analyze metrics (e.g., clicks, conversions, engagement rates), and implement strategies to improve performance.
• Collaborate with TikTok affiliates to create engaging content that drives traffic and conversions, supporting them with promotional materials when necessary.
• Keep up-to-date with TikTok trends, competitors, and industry movements to enhance the affiliate strategy and keep the brand relevant on the platform.
• Any other tasks as assigned by superior/company.

Job Requirements:

• Bachelor's degree or higher, preferably in Marketing, Digital Media, or a related field.
• Candidates with experience in micro-commerce, social e-commerce, or community operations are preferred.
• Strong in communication and negotiation, with the ability to build trust.
• Outgoing and extroverted personality (E-type), enjoys communication, has a strong sense of goal orientation, and is proactive in reaching out to influencers.
• Proficiency in data analysis and tracking tools.
• Strong knowledge of TikTok platform, trends, and analytics.
• Pro-active, have a good spirit of teamwork and can work with other departments.
• Fluent in English, Mandarin and Bahasa Melayu. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

E-Commerce Operation Executive (Store)

Job Responsibilities:

• Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
• Process customer orders, ensuring timely and accurate fulfillment.
• Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
• Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
• Collaborate with the marketing team to support promotions, campaigns, and product launches.
• Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
• Support the creation and analysis of sales performance reports and metrics.
• Identify and escalate any operational issues to senior management for timely resolution.
• Assist in improving internal processes to optimize efficiency and productivity.
• Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
• Any other tasks and projects as assigned by the superior/Company.

Job Requirements:

• Minimum 1- 2 years' experience or have relevant experience are encouraged to apply.
• Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.
• Familiarity with e-commerce platforms and basic data analysis.
• Good communication skills and a team player.
• Excellent interpersonal skills, with the ability to collaborate with other departments.
• Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.
• Good proficiency in Mandarin, Malay and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.