Inside Sales and Customer Service Executive

1 week ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Top Beraten Malaysia Sdn. Bhd. Full time

Top Beraten is currently looking for an Inside Sales and Customer Service Executive, Malaysia for a renowned manufacturing company headquartered in Germany.

About the company:

Our client is a leading European manufacturer of valves, controls, and systems for the building services industry. Established as a foundry of brass fixtures in 1851, the company has since evolved into a global manufacturer of products for the HVAC industry. This family-owned business is rooted in Germany and has a strong international presence with seven subsidiaries and numerous sales agencies worldwide.

For its new Kuala Lumpur–based facility, the company will be serving customers across the Asia-Pacific region.

We are seeking an Inside Sales and Customer Service Executive to join the team. The ideal candidate is customer-oriented and experienced in handling customer inquiries, export documents, supporting the outside sales team (both locally in Kuala Lumpur and across the Asia-Pacific region), and providing effective solutions to drive company growth. A technical aptitude is a plus.

Experience in customer contact within an international company and familiarity with international clients will be highly regarded. Proficiency in German is an added advantage.

Do you want to join a start-up company where you are valued and have opportunities to grow?

Your Responsibilities:

You will be communicating daily with international clients and the sales team about ongoing orders, shipping details, and product information. You'll prepare and calculate quotations, process incoming orders, and keep customers updated on their status. You'll also coordinate closely with our service providers and warehouse to ensure smooth delivery, and support the purchasing process by liaising with our teams in Germany and China.

  • Receive and process requests from customers and the sales team for price quotations and product availability
  • Provide order status (estimated delivery, status of order, etc.) to customers and the sales team
  • Prepare quotes for customers and process sales orders
  • Coordinate logistics / orders to ship with our 3PL provider located in Johor
  • Preparation of export and shipping documents.
  • Coordinate purchasing with the relevant departments at Oventrop HQ in Germany and Oventrop China.
  • Routing qualified sales opportunities to the appropriate sales rep for further development and closure
  • Communicate and interact consistently with customers, the sales team, management, and coworkers from HQ and Oventrop China
  • Special projects as assigned
  • General office management as needed.

Skills & Abilities:

  • Positive attitude and team spirit.
  • Previous experience in inside sales, customer service, or other related fields.
  • Experience with shipping incoterms and export related details.
  • Proficient in MS Office, previous experience with Xero and Sales Force preferred.
  • Ability to build rapport with clients.
  • Technical aptitude is a plus.
  • Problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Deadline and detail-oriented.
  • Ability to multi-task, prioritize, and manage time effectively.

Education/Experience:

·       Degree is preferred (although applicable experience may be considered in lieu of degree)

· years of work experience

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