Inside Sales Executive

2 days ago

Kuala Lumpur, Malaysia WATI.io Full time

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

**Our Platform**

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

**Our Backing & Partnerships**

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We’re now looking for **Inside Sales Executives** based in Malaysia to drive our growth across Southeast Asia. This role is key to helping SMBs discover how Wati can transform customer engagement through WhatsApp and conversational automation.

**What You’ll Be Doing**

As an Inside Sales Executive, you’ll own the full sales cycle — from qualifying leads to closing deals — primarily with SMB and mid-market clients across Malaysia, Singapore, and the wider SEA region. You’ll convert inbound opportunities, proactively prospect new ones, and collaborate with marketing and success teams to ensure smooth customer onboarding and retention.

**Key Responsibilities**
- Manage the entire sales cycle from prospecting, qualification, demo, and closing.
- Handle inbound leads efficiently while building outbound pipeline within your assigned markets.
- Conduct online demos to showcase Wati’s platform and tailor solutions to customer needs.
- Collaborate closely with Marketing and Customer Success to maximize conversion and customer satisfaction.
- Maintain accurate CRM records and sales forecasts.
- Consistently meet or exceed monthly and quarterly sales targets. Gather market feedback to help refine Wati’s go-to-market approach in SEA.

**Requirements**:

- 2-4 years of SaaS or B2B tech sales experience, ideally handling SMB or mid-market clients.
- Strong track record in inside or remote sales with proven track record of exceeding quota.
- Excellent communication and demo presentation skills.
- Fluent in English (required); proficiency in Malay and/or Mandarin is a plus.
- Self-motivated, organized, and comfortable working in a high-growth, remote-first environment.
- Experience with CRM tools such as HubSpot or Salesforce.
- **Bonus**: Background in eCommerce, marketing tech, or customer engagement solutions.

**Why Join Wati?**
- Join a hyper-growth SaaS company redefining how businesses communicate.
- Backed by top-tier global investors including Sequoia and Shopify.
- Competitive base salary with attractive performance-based incentives.
- Remote-first culture.
- Career growth opportunities in a global, fast-scaling team.

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