Network Operations Training Specialist

2 days ago


KL Eco Kuala Lumpur, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time

About the role

J&T EXPRESS (MALAYSIA) SDN. BHD. is seeking a talented Network Operations Training Specialist to join our team in our KL Eco City, Kuala Lumpur location. This is a full-time position where you will play a crucial role in developing and delivering comprehensive training programs to ensure the success of our network operations.

Job Descriptions:

1. Talent Development & Training System

  • Participate in and drive the development of competency models for network management roles (e.g. regional, zone, and branch levels).
  • Design and deliver training programs related to network management (online and offline).
  • Support the establishment of a talent pipeline and development framework for network management roles.

2. Performance Management Support

  • Assist in structuring network performance management logic and aligning KPI definitions.
  • Conduct performance rules briefing and training for regional and network management personnel.
  • Support regions in improving the quality of performance management execution and reducing misalignment or misunderstanding.

3. Franchise Partner Financial Literacy Training

  • Translate headquarters/company financial logic into franchise-partner-friendly "business language."
  • Deliver basic financial literacy training to franchise partners, covering revenue, cost, and profit structures.
  • Enhance franchise partners' understanding of data, reports, and business performance.

4. Cost Control & Cost Awareness Training

  • Assist in breaking down common cost structures for franchise partners.
  • Guide franchise partners in building cost awareness and a cost-reduction mindset.
  • Collaborate with regional teams to provide standardized operational improvement recommendations.

5. Revenue, Expense & Business Analysis Support

  • Guide franchise partners in understanding the relationship between revenue/expense structures and operating results.
  • Support regions in root-cause analysis of network operational and business issues.
  • Develop reusable business analysis materials and training content.

Job Requirements:

  • Diploma or above; candidates with a background in management, finance, logistics, or business-related fields are preferred.
  • Minimum 3 years of experience in network management, operations management, training, or related roles.
  • Strong training delivery, presentation, and logical structuring skills.
  • Ability to translate complex policies, systems, and financial concepts into easy-to-understand content.
  • Practical understanding of network operations, cost management, and performance management.
  • Strong cross-functional communication and coordination skills.

If you're excited to be part of a dynamic team and contribute to the success of our network operations, we encourage you to APPLY NOW.



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