Restaurant Floor Manager_Johor Bahru

6 days ago

Johor Bahru, Johor, Malaysia JEV Management & Trading Full time

Key Responsibilities:

  • Assist the Restaurant Manager by implementing instructions and overseeing daily front-of-house operations to support business objectives.
  • Lead by example, strictly adhere to all store policies; remain on the front line during business hours to provide on-site supervision and actively engage with customers.
  • Manage and schedule the work of service staff, cashiers, hosts/hostesses, and cleaners, including performance evaluation.
  • Conduct daily pre-shift meetings, check staff attendance, grooming, and uniform, summarize work updates, and communicate tasks.
  • Strengthen on-site supervision, handle customer complaints, and resolve unexpected incidents promptly.
  • Manage front-of-house assets by monitoring the usage of facilities, equipment, utensils, and consumables, ensuring proper maintenance, upkeep, and replenishment in a timely manner.

Knowledge and Skill Requirements:

  • Previous experience in restaurant operations or supervisory role, preferably in front-of-house management.
  • Strong leadership and team management skills, able to guide and motivate service staff effectively.
  • Excellent communication and interpersonal skills with a strong customer service orientation.
  • Ability to handle complaints and resolve problems quickly and professionally.
  • Knowledge of restaurant service standards, hygiene, and safety regulations.
  • Strong sense of responsibility, professionalism, and ability to work under pressure.
  • Basic knowledge of inventory management and asset control for front-of-house operations.
  • Familiar with scheduling, staff performance evaluation, and training.
  • Proficient in using basic office software and point-of-sale (POS) systems.

Benefit:

  • Paid Annual Leave
  • Public Holidays
  • Seniority Allowance
  • Attendance Bonus
  • Overtime Pay
  • SOCSO & EPF Contributions

Job Type: Full-time

Pay: RM4, RM5,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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