Merchant Manager, Movetix

Job Description

Movetix is the pulse of entertainment within the AirAsia MOVE ecosystem. We're not just a ticketing platform; we are the bridge connecting millions of travelers to unforgettable live experiences—from exclusive concerts and global sporting events to cultural festivals. We are a high-energy, ambitious team building the future of travel and entertainment in one seamless universe.

The Mission: Your Role

While our Growth team hunts for new opportunities, you are the engine that powers our sustainable success. 

We are looking for a commercially minded relationship builder who combines the empathy of an account manager with the sharpness of a data analyst. Your mission is to take our signed partners and turn them into long-term success stories. You will ensure their events look world-class on our platform, their tickets are selling, and their business is growing with us.

What You'll Own & Conquer

1. Strategic Portfolio Management (The Relationship) You are the primary owner of the commercial relationship post-signature. You move beyond "support" to become a trusted advisor.

• Build and maintain deep, high-trust relationships with key stakeholders at event organizations.

• Act as the "Voice of the Partner" within Movetix, ensuring their needs are understood while balancing Movetix's commercial goals.

• Identifying "at-risk" partners early and implementing strategies to secure their loyalty.

2. Account Growth Strategy (The Upsell) You don't just manage what we have; you hunt for growth within existing accounts.

• Develop tailored growth plans for key merchants. Identify opportunities to expand their inventory on our platform (e.g., securing additional seat allocations, adding new event dates, or onboarding their secondary events).

• Collaborate with the Head of Commercial to negotiate exclusive perks or better margins based on sales performance.

• Identify opportunities for partners to participate in broader AirAsia MOVE campaigns (e.g., "Mega Sale") to drive volume.

3. Sales Performance & Optimization (The Revenue) You are responsible for the commercial health of your portfolio.

• Monitor daily and weekly sales velocity (GMV) for your partners.

• Identify underperforming events immediately and work with the partner to fix them.

• Champion your partners' best inventory to the internal Marketing team to ensure they get the visibility they deserve.

4. Business Insights & Consultation (The Intelligence) You drive decisions with data, not just gut feeling.

• Performance & BI: Own and maintain all key business performance dashboards (monitoring sales, revenue, margins, web conversion, google analytics and partner performance). You are the single source of truth for Movetix data.

• You will present data on the sales trends, customer demographics, and conversion rates to prove Movetix's value.

• Analyze category trends to advise partners on future planning.

• Map the bookings of events with cross sell of flights & hotels

5. Platform Readiness & Operational Excellence (The Shop Window) You ensure the "last mile" of the customer experience is flawless.

• Oversee the onboarding process for new merchants, ensuring a seamless transition.

• Manage the quality control of event listings. You ensure that every event page—from pricing to seating maps and copy—is optimized for conversion and reflects the premium Movetix brand.

• Act as the operational bridge, coordinating with the central MOVE Product and Tech teams to resolve any listing or backend issues swiftly.

This Role Was Made for You If:

• You are a "Farmer" with a "Hunter's" spirit: You love nurturing relationships, but you are always looking for ways to grow the revenue pie.

• Data doesn't scare you: You are comfortable pivoting between a friendly client call and a complex Excel spreadsheet to analyze sales margins.

• You are hyper-organized: You can manage a portfolio of multiple partners and dozens of live events without dropping the ball on a single detail.

• You have high EQ: You know how to navigate difficult conversations and maintain the partner's trust.

• You are solution-oriented: When a partner has a problem, you don't just forward the email—you find the fix.

• Experience: You have a background in Account Management, Partner Success, or Commercial Operations (ideally in ticketing, e-commerce, OTAs, or SaaS).