Intern - Customer Experience

21 hours ago

Petaling Jaya, Selangor, Malaysia Roche Services & Solutions Operations APAC Full time

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

JOB ACCOUNTABILITIES:

A.Manage Incoming Queries

  • Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team, when required.
  • Assist end-users with general use, navigation, functionalities and processes queries.
  • Build strong collaborative networks with key stakeholders and ensure good/adequate communication

B.System Testing and Training

  • Provide testing support to the whole Procurement system for the regression tests
  • Ensure delta training, refresh training to end users
  • Maintain the regional training documentations and knowledge database updated

C.Continuous Improvement Initiative

  • Participate to the continuous improvement initiatives by proposing systems enhancements
  • Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions

D.Ensure Compliance

  • Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP's.

QUALIFICATION REQUIRED:

  • Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.
  • Degree in Business Studies, Finance & Accounting would be desirable.
  • Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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