Process Executive/Senior Process Executive

2 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time 30,000 - 60,000 per year

About the Role:

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Projects in this role will position you as a specialist decision-maker on critical global e-commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.

Your work will touch upon: Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description


• Audit & Review Content: Perform comprehensive risk audits of product listings across the ecommerce platform, specifically focusing on content related to:


• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.


• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.


• Product Safety: Ensuring listings adhere to mandatory safety standards.


• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.


• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors:


• Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.


• Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.


• Priority Audits: Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.

Decision Making: Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.


• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in noncompliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process. Qualification &

Experience:


• Minimum 0 - 2 years of professional work experience in content review E-Commerce operations, auditing, compliance, or a quality control role or equivalent.


• High School Diploma or equivalent (College/University degree preferred).


• Demonstrated ability to understand and apply complex policies and guidelines consistently.


• High proficiency in using common digital productivity tools and systems for tracking and reporting.


• Exceptional attention to detail and strong analytical skills

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