Housekeeping Supervisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ibis Styles Hotel Kuala Lumpur Sri Damansara Full time

About the Role

ibis Styles Sri Damansara is looking for a dedicated and detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, guest comfort, and service quality. This position plays a key role in maintaining the hotel's brand image and providing a pleasant experience for all guests.

Key Responsibilities

  • Supervise and coordinate the daily activities of room attendants and public area attendants.
  • Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with hotel standards.
  • Assist in training, guiding, and motivating housekeeping team members.
  • Plan work schedules, assign duties, and monitor staff performance.
  • Coordinate with Front Office regarding room status, special requests, and guest needs.
  • Ensure adequate inventory of linen, cleaning supplies, and guest amenities.
  • Report maintenance issues promptly and follow up on work orders.
  • Handle guest complaints or requests professionally and promptly.
  • Ensure full compliance with safety, hygiene, and sanitation standards (including SOPs and HACCP/OSHA guidelines).
  • Assist in conducting periodic stock takes and updating records.
  • Support management in ensuring operational efficiency and continuous improvement.

Requirements

  • Minimum 2 years of experience in housekeeping, with at least 1 year in a supervisory role (hotel experience preferred).
  • Strong leadership, communication, and interpersonal skills.
  • Good knowledge of housekeeping procedures, cleaning techniques, and equipment.
  • Ability to train and motivate team members.
  • Strong attention to detail and a commitment to high service standards.
  • Ability to work shifts, weekends, and public holidays.
  • Basic computer skills (MS Office); experience with hotel PMS is an advantage.
  • Positive attitude, reliable, and able to work under pressure.

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • What is your expected salary?
  • how long is your notice period?

Work Location: In person



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