Service Delivery Manager
17 hours ago
The Service Delivery Manager (SDM)ensures timely, efficient, and quality service delivery to clients by bridging clients and internal teams, managing operations, meeting SLAs, overseeing budgets, leading staff, and driving continuous improvement through performance monitoring (KPIs) and issue resolution, focusing on client satisfaction and business goals.
Delivery Manager Responsibilities Across the Lifecycle Delivery Phase.
What a Strong Delivery Manager Actually Does:
Project Initiation:Aligns business objectives with delivery scope, defines delivery KPIs, builds a delivery playbook, and clarifies team roles. Ensures stakeholders are aligned not just on what to build, but why.
Planning & Mobilization: Converts scope into execution timelines, identifies resource requirements, sets up collaboration channels, and anticipates critical dependencies. Establishes a shared cadence across teams.
Mid-Delivery Execution: Resolves blockers, manages stakeholder expectations, rebalances priorities in real time, and maintains delivery velocity. Detects delivery fatigue early and adjusts scope or workflows as needed.
Pre-Handover Readiness: Conducts QA reviews, client walk-throughs, environment readiness checks, and ensures support or training teams are enabled for go-live. Runs parallel alignment with product or ops leaders.
Final Handover & Closure: Leads retrospectives, captures delivery lessons, finalizes documentation, ensures SLAs are transitioned, and confirms delivery satisfaction. Begins planning for sustainability or future rollout phases.
The position is a full-time 1 year contract (renewable) based in Seremban.
Job Type: Full-time
Pay: RM9, RM11,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
Application Deadline: 12/20/2025
Expected Start Date: 01/21/2026
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