Operations Cum Customer Service Executive

6 days ago

Seremban, Negeri Sembilan, Malaysia FastLaneRecruit Full time

We are hiring on behalf of our client a leading global tire manufacturer renowned for its innovation and high-performance products. With a strong global presence, the company supplies premium tires for passenger cars, SUVs, trucks, and motorsports across the world.

As an Operations Cum Customer Service Executive, you will play a key role in managing the daily operational and administrative flow of customer orders from quotation and pricing setup to order processing, supplier coordination, and invoicing. This role ensures smooth communication between customers, suppliers, and internal departments to deliver efficient, accurate, and timely service.

Key Responsibilities: Order & Pricing Management
  • Maintain and update product pricing, discount structures, and promotions in ERP/system (ODOO / SpeedMall platform).
  • Verify customer price lists to ensure alignment with commercial policies.
  • Generate quotations and confirm sales orders from customers.

Order Fulfilment & Supplier Coordination

  • Process customer Purchase Orders (POs) and issue corresponding POs to suppliers.
  • Coordinate with suppliers and logistics teams on shipment status, delivery schedules, and documentation.
  • Monitor stock availability and lead times to ensure timely delivery.

Invoicing & Documentation

  • Prepare and issue invoices and delivery orders to customers.
  • Verify supplier invoices and match them with purchase orders and delivery notes.
  • Support the finance team with billing discrepancies, payment follow-ups, and credit note requests.

Customer Service & Support

  • Act as the main point of contact for customers on order status, product availability, and shipment updates.
  • Handle customer inquiries, complaints, and service requests in a professional manner.
  • Maintain accurate records of all customer interactions and transactions.

Reporting & Administration

  • Prepare regular reports on order tracking, sales performance, and supplier lead times.
  • Support internal audits, data entry, and system housekeeping.
  • Identify opportunities to improve operational efficiency and customer satisfaction.
Requirements: 
  • Diploma or Bachelor Degree in Business Administration, Supply Chain or related field.
  • At least 2 years of experience in customer service, order processing or operations (preferably in trading or automotive) 
  • Strong proficiency in Microsoft excel and ERP system
  • Good communication skills in English and Mandarin

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