Customer Service

5 days ago

Seremban, Negeri Sembilan, Malaysia YOSHITEC PRECISION ENGINEERING (M) SDN BHD Full time 32,000 - 38,400 per year

The Customer Service & Admin Executive supports day-to-day sales, purchasing, customer service, and administrative functions. This role ensures smooth order processing, accurate documentation, timely follow-ups, and excellent service delivery—especially for export/tariff-related tasks. The position also handles invoice management, data entry, and office admin coordination to support efficient business operations.

Key Responsibilities:

A. Sales Support

  • Assisting in preparing quotations, sales proposals, and product information.
  • Coordinate with internal teams to ensure timely delivery of goods/services.
  • Maintain customer database, sales pipeline updates, and follow-up records.
  • Support account management by responding to customer inquiries and preparing reports.

B. Purchasing (Procurement)

  • Source, compare, and evaluate quotations from suppliers.
  • Issue Purchase Orders (POs) and follow up on order status, delivery timelines, and stock availability.
  • Maintain vendor records and purchasing documentation.
  • Assist in tracking inventory levels and ensuring timely replenishment.
  • Source, compare, and evaluate quotations from suppliers.
  • Issue Purchase Orders (POs) and follow up on order status, delivery timelines, and stock availability.
  • Maintain vendor records and purchasing documentation.
  • Assist in tracking inventory levels and ensuring timely replenishment.

C. Customer Service (Export & Tariff Handling)

  • Manage customer inquiries related to export, shipping requirements, tariff codes, and documentation.
  • Prepare export documents (e.g., commercial invoice, packing list, delivery order).
  • Liaise with logistics providers, forwarders, customs, and authorities when required.
  • Track shipment status and update customers promptly.
  • Ensure compliance with regulations, tariff codes, and documentation standards.

D. Administrative Support

  • Perform general admin duties such as filing, record keeping, document control, and office coordination.
  • Maintain sales, purchasing, and customer service documentation in an organised manner.
  • Support department meetings with minutes, document preparation, and scheduling.

Job Types: Full-time, Permanent

Pay: RM2, RM3,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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