Retail Operations Lead

1 week ago

Greater Kuala Lumpur, Malaysia World Mode Malaysia Full time

Role Description

We are seeking a skilled
Retail Operations Lead
to oversee and manage the operations of newly launched retail stores for international fashion brands. This role involves coordinating with multiple stakeholders; including clients, mall management, contractors, government agencies, and internal teams to ensure smooth store setup, operations, and performance. The ideal candidate will have a solid background in fashion/lifestyle retail, with hands-on experience in store launches, merchandising strategies, and multi-stakeholder management.

Key Responsibilities

  • Oversee daily operations across multiple retail stores, ensuring compliance with company standards and client expectations.
  • Lead the planning and execution of store setup, merchandising, and promotional strategies for new store openings.
  • Serve as the primary point of contact for clients, providing updates and addressing operational needs.
  • Liaise with mall management, contractors, government authorities, and internal teams to ensure smooth operations and compliance.
  • Drive store performance improvement through operational audits, process optimization, and KPI tracking.
  • Manage merchandising and promotional activities to meet brand standards and sales targets.
  • Recruit, train, and coach store staff, fostering high-performing teams.
  • Monitor inventory levels, manage stock replenishment, and oversee logistics to maintain product availability.
  • Prepare, analyze, and present performance reports and strategic recommendations to stakeholders.
  • Ensure adherence to store policies, operational procedures, and safety regulations.

Requirements

  • Diploma or Bachelor's degree in any discipline.
  • Minimum 5 years of experience in retail operations, preferably in fashion or lifestyle brands.
  • Proven track record in launching and managing multiple retail stores.
  • Strong leadership, team management, and cross-functional coordination skills.
  • Experience liaising with clients, contractors, mall management, and multiple stakeholders.
  • Hands-on experience in merchandising, visual presentation, and promotional planning.
  • Excellent problem-solving, decision-making, and organizational skills in a fast-paced, multi-stakeholder environment.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks, work under pressure, and maintain high attention to detail.
  • Willingness to work flexible hours, including weekends and public holidays.
  • Experience in a client-service or outsourcing structure is an advantage.

From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan

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