Operations Specialist

2 days ago


Bangsar South Kuala Lumpur, Malaysia Gretech Consulting Management Sdn. Bhd. Full time 60,000 - 80,000 per year
Overview

We are seeking a detail-oriented and proactive Operations Specialist (Senior/Team Lead) to manage the full client lifecycle from onboarding and account setup to funding and transactions. You will ensure accuracy, system efficiency and compliance with company and regulatory standards. The ideal candidate is organized, analytical and a strong communicator who enjoys working with cross-functional teams in a fast-paced environment.

Key Responsibilities
  • Manage end-to-end client onboarding, account setup, maintenance and funding processes.
  • Process deposits, withdrawals and internal transfers accurately and on time.
  • Perform client verification and KYC checks to ensure compliance and timely account activation.
  • Set up and support Introducing Broker (IB) and partner accounts with accuracy and responsiveness.
  • Collaborate with Customer Support, Compliance, Finance and IT teams to resolve account or transaction issues.
  • Update and maintain payment and account systems to ensure smooth operations and data accuracy.
  • Monitor financial transactions for proper workflow, approval and AML compliance.
  • Prepare and review reconciliation reports to ensure records match partner and payment system data.
  • Assist in developing SOPs and performing UAT testing for new tools or system updates.
  • Handle other operational duties as assigned by management.
Qualifications and Skills
  • Bachelor's degree in Business, Finance, Economics or a related field.

    1–3 years of experience in operations, payments, or onboarding within fintech or financial services.
  • Good understanding of financial products, trading platforms, and client lifecycle processes.
  • Excellent English and Chinese communication skills.
  • Strong attention to detail with good analytical and problem-solving skills.
  • Proficient in Microsoft Office, familiarity with CRM, KYC or payment systems is an advantage.
  • A team player who is adaptable and able to work under pressure with minimal supervision.
  • Willing to work on 3-rotation-shifts with flexible hours, including weekends or public holidays when needed.


  • Bangsar South, Malaysia Tentacle Infotech Full time

    **Job Title: Control-M Batch Operations Specialist** **Job Summary**: The Control-M Batch Operations Specialist is responsible for the day-to-day management, scheduling, and administration of batch jobs within the production environment. This role ensures the stability, performance, and accuracy of Control-M job scheduling systems, while also handling...


  • Bangsar South, Malaysia Helius Technologies Full time 28,800 - 43,200 per year

    Position: Customer Operations Support SpecialistEmployment Type: 12-month contract (renewable)Location: UOA Corporate Tower, Bangsar South, Kuala LumpurWorking Arrangement: 5 days a week, onsite (Monday to Friday)Working Hours (MY time): 8:30 AM – 5:30 PMAbout the RoleThis position is responsible for managing the full Order-to-Cash (O2C) process, ensuring...


  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity **About the Role**: We are looking for a **Specialist, Vendor Operations** to be based in **Bangsar South**. This role will be reporting to the **Lead, Commercial Projects**. The department generally is responsible for vendor program strategy, projects, and implementation. **Responsibilities include, but are not limited to**: - Grow...


  • Bangsar South, Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Incident Specialist

    4 days ago


    Bangsar South, Malaysia Tentacle Infotech Full time

    **Job Title**: Incident Specialist **Job Summary**: The **Incident Specialist** serves as the single point of contact responsible for managing and improving the organization’s **Incident Management process** in alignment with **ITIL best practices**. This role ensures timely resolution of IT incidents, continuous service improvement, and effective...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline and ensure timely delivery. - Communicate with internal and external groups to ensure the marketing materials generated comply with the regulation. - Identifying issues, risks and benefits of website content and functionality updates. Outlining...


  • Bangsar South, Malaysia Tentacle Infotech Full time

    **Job Title**: Change Management Specialist **Job Summary**: The **Change Management Specialist** is responsible for facilitating, developing, enhancing, and maintaining the overall **Change Management process** in alignment with **ITIL best practices**. Acting as the primary point of contact for change control activities, this role ensures all changes are...

  • Specialist, Payroll

    2 weeks ago


    Bangsar South, Malaysia BD Full time

    Job Description Summary Specialist, Payroll is responsible to provide payroll and/or eTime services to BD Greater Asia associates, assisting with efficient operation of the entity’s payroll and/or eTime functions based on the country profile(s) delegated to you. Work effectively in team environment with other payroll specialist to complete all aspects of...


  • Bangsar South, Malaysia Helius Technologies Full time

    We are looking for a **Talent Acquisition Specialist** to oversee our full-cycle recruiting. **Responsibilities** - Monitor employment trends in key business regions and assist the recruitment leader with periodic industry analyses. - Contribute to the creation of reports through strategic talent interviews, offering insights into industry movements,...


  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity **About The Role**: We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of...