Service Administrator

6 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Air Energy Consulting (Malaysia) Sdn Bhd Full time 35,000 - 45,000 per year

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

A service administrator is responsible for overseeing all aspects of the work order for a service department. Your duties include coordinating with the EMEA Service Teams and Managers on the completion of customer work orders and ensuring the efficient billing for work completed.

Region supporting: EMEA

Working hours: 12.30 PM to 8.30 PM (Hybrid arrangements)

Key Accountabilities

ASW

  • Support service teams with the management & progression of regional ASW's to ensure the prompt re-charging of costs incurred by Airswift

Credit card reconciliation

  • Supporting service team with the efficient and accurate reconciliation of all credit cards linked to external travel providers.

Airswift Contract Medical Insurance

  • Monthly audits of starters / leavers vs people registered for medical insurance
  • Sense checking on monthly invoices from suppliers
  • Ensuring BH Insurance tabs are accurate
  • Support service team with Insurance Enrolment/Termination

Right to Work / Visa Management

  • Monthly audits of starters & current contractors vs their right to work.
  • Ensuring BH visa tab is correct and up to date for all contractors.

Client / Country Audits

  • Supporting service team / internal QC & Audit teams with the collation and verification of documents & data required for client or country specific audits

Ad Hoc Requests

  • Support EMEA service teams on an ad hoc basis with a variety of service tasks.

Skills, Knowledge, and Experience

  • Excellent customer service, communication, and relationship building skills.
  • Excellent Microsoft skills, in particular Word & Excel experience.
  • Very organized, adept in time management and can demonstrate structure in thinking.
  • Ability to understand and deliver to business processes and needs
  • At least 2 - 3 years of administrator experience.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work.  We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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