Human Resource Manager

4 days ago

Nusajaya, Johor, Malaysia LA Lim Family Sdn Bhd Full time 60,000 - 120,000 per year
Job Overview

We are looking for a hands-on HR Manager to lead end-to-end recruitment and manpower management for our sister company Silver Genz Sdn Bhd, a growing healthcare-related operations team, including a safety-critical call center function. This role will establish HR processes, ensure staffing readiness, and support performance and workforce planning to meet operational demands.

The ideal candidate is operationally strong, highly organised, and comfortable working in a fast-moving environment where people, compliance, and service quality are tightly linked.

Key Responsibilities
1) Recruitment & Talent Acquisition
  • Lead full-cycle recruitment for both frontline and managerial roles (e.g., call center agents, experience/operations managers, technical support, admin).
  • Work with hiring managers to refine job scopes, define selection criteria, and plan recruitment timelines.
  • Source candidates through platforms, agencies, referrals, and targeted outreach.
  • Screen, shortlist, coordinate interviews, administer assessments where needed, and manage offer processes.
  • Build and maintain a talent pipeline for high-turnover or business-critical roles.
  • Strengthen employer branding, including job ads, recruitment messaging, and candidate experience.
2) Manpower Planning & Workforce Management
  • Understand business/operational needs and translate them into manpower plans (headcount, shift coverage, backup ratios).
  • Monitor staffing levels based on service load and forecast hiring needs ahead of time.
  • Manage workforce schedules and deployment guidelines in collaboration with operations leaders.
  • Track attendance, leave, overtime, shift swaps, and ensure adequate coverage for service continuity.
3) HR Operations & Employee Lifecycle
  • Establish and maintain HR policies and SOPs (onboarding, probation, confirmation, discipline, offboarding).
  • Conduct onboarding for new hires to ensure fast integration and role clarity.
  • Manage employee records, HR documentation, contracts, and compliance requirements.
  • Handle staff queries professionally and maintain positive employee relations.
  • Support performance review cycles, promotions, role changes, and exit processes.
4) Learning, Development & Culture
  • Coordinate training programmes for new and existing staff (basic training, SOP refreshers, emergency response standards, customer handling).
  • Identify skills gaps with managers and propose development plans.
  • Support team engagement initiatives to build a strong, caring, service-oriented culture.
5) Compliance & HR Reporting
  • Ensure compliance with local labour laws and internal policies.
  • Provide monthly HR reports on hiring progress, attrition, absenteeism, payroll inputs, and manpower utilisation.
  • Recommend improvements based on workforce data and operational feedback
Requirements
  • Minimum 3–5 years of HR generalist or HRBP experience, with strong focus on recruitment and workforce management.
  • Experience hiring for operations-heavy teams (call center, healthcare services, retail, logistics, or similar) is preferred.
  • Solid understanding of manpower planning, scheduling realities, and frontline workforce challenges.
  • Strong interpersonal and communication skills; able to handle sensitive situations professionally.
  • Comfortable working independently, building processes from scratch, and improving existing ones.
  • Proficient in HR admin tools and spreadsheets; HRIS experience is a plus.
  • English proficiency required; Malay/Mandarin/dialects are an advantage for frontline recruitment and staff support.
Preferred Attributes
  • Practical, grounded, and action-oriented — not "policy only."
  • Able to balance empathy with firmness on standards.
  • Detail-driven with good judgement under pressure.
  • Motivated by meaningful work supporting community safety and healthcare.

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