Customer Service: Digital Banking project
2 days ago
Key Responsibilities:
•Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
•Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
•Assist in educating our customers about products and alternative digital banking platforms;
•Broadening the customer base through the promotion of upselling and cross-selling banking products and services. Requirements:
•SPM, Diploma /Bachelor's Degree in equivalent course;
•Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
•Strong command of Mandarin and English in both verbal and written communication (COMPULSORY);
•Able to commit working on rotational shift to support international market;
•Strong phone contact handling skills and active listening
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