Team Leader

2 days ago

Petaling Jaya, Selangor, Malaysia Le Meridien Petaling Jaya Full time
  • To manage all functions related to the cleanliness of the hotel's public and back-of-the house areas.
  • Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Assigns duties and responsibilities to Housekeeping Attendants.
  • Conducts checks on works done by Housekeeping Attendants.
  • Plans and schedules periodic works such as, carpet shampooing, and high dusting.
  • Liaises closely with Florists regarding floral arrangement in the hotel.

Qualifications

  • Must be able to speak, read, write and understand the primary language of English used in the workplace.
  • Must be able to read and write to facilitate the communication process
  • Thorough knowledge of Housekeeping materials.
  • Proper handling of cleaning equipment and materials, for cleanliness of all furniture and fixtures in Public Areas
  • Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained

Experience

  • Minimum 1 year of prior experience as a supervisor, required.
  • Able to perform shift works

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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