Client Support Officer

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia INITIA Group SG Full time 24,000 - 48,000 per year

Job Title: Customer Service Officer

Job Level: Junior/ Entry-level

Department: Operations Department - Salon

Rate: RM /month and RM 12-16/hour

Location: Mont Kiara, Kuala Lumpur, Malaysia

Overall Job Objectives:

The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading by example. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment to enhance customer satisfaction and retention.

CORE RESPONSIBILITIES:

  • Provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Attending and communicating promptly to customer's needs and queries.
  • Acknowledging and resolving customer feedback and concerns
  • Knowing products inside and out to answer product queries.
  • Communicating and coordinating with the team and management.
  • Provide feedback on the efficiency of the operations and customer service process.

JOB SPECIFICATIONS:

  • Must have proven working experience in customer service.
  • Professional looking and well-groomed that best fits our salon image.
  • Good and precise communication skills.
  • Customer Service oriented and passionate about serving customers.
  • Prior experience in the beauty line would be advantageous.
  • Ability to stay calm and excellent in handling difficult customers.
  • Comfortable using computers.
  • Conversational Mandarin or Korean is an added advantage (to cater to a diverse customer base).

KEY DELIVERABLES:

  • Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information to customers.
  • Ensure customer satisfaction and increase customer retention.
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement.
  • Follow company procedures and policies to ensure a consistent, high-quality customer service experience.

BENEFITS OF THE ROLE:

  • Career progression at one of the best salons in Singapore and Malaysia
  • Employee Service Benefits
  • Birthday Vouchers.
  • Leave Entitlement
  • Employee Referral Incentive
  • Flexible Working Hours
  • Cozy working environment

If you're excited about our company's vision for this position, we'd like to hear from you.

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You may visit our website to learn more about us:

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If you are interested, please contact us at:

WhatsApp or Email )

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APPLY NOW

Job Types: Full-time, Part-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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