Service Leader

5 hours ago

Malaysia Shangri-La Group Full time 4,000 - 6,000 per year

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage 

Reports To: Outlet Manager

Job Summary: The Hostess is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.


Key Responsibilities: 

  • Make sure that the guest is greeted and served promptly and to the required standard. 
  • Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision. 
  • Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
  • Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
  • Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
  • Checks maintenance schedule and follows-up on job orders to be completed.

  • Manage the outlet reservations in the reservation system.

Skills and Qualification:

  • Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
  • Good command in writing & speaking English. Able to speak other languages will be an added advantage.
  • Minimum 2 years experiences in similar position.
  • Full and comprehensive working knowledge of all areas within the Food and Beverage Division
  • Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
  • Cooperative, adaptable, flexibility in working hours, good interpersonal skills

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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