Technical Support

Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.

Why Choose Us?

Innovative Work Culture: We're not your average call center. Embrace a work environment that values creativity, growth, and collaboration.

Work Smart: Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.

Human Touch Technical Support: Be part of a top-notch technical support team that adds a human touch to after-sales service.

Main Job Scope:

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
• Follow up on warranty status updates for customers, delivering a personalized touch.
• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
• Collaborate with our skilled technician team, working together to deliver exceptional service.

Skills Required:

• Passionate about the latest Smart home IoT products.
• Love to explore new knowledge.
• Good command (spoken and written) in 中文, English, and Bahasa Malaysia.
• Typing speed of 40 words or above per minute.
• Basic Microsoft Excel skills (added advantage).
• Able to commute to Setia Avenue, Setia Alam.

Work Schedule:

• 5 days a week. (9am – 6pm)
• Off-day rotation with the team.

Join us in shaping the future of after-sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD's journey

Benefit Package

1. Must-have:

2. EPF, SOCSO, EIS Contribution

3. Annual Increment
4. Performance Bonus
5. Annual Leave
6. Medical Leave

7. Compassionate Leave

8. General:

9. Medical Benefit

10. Optical Benefit

11. Dental Benefit

12. Special at DASHER:

13. Insurance

14. Laptop provided
15. Company Trip
16. Holiday Trip Voucher
17. Anniversary Gift – Thank you to be with us
18. Birthday Gift – Must celebrate
19. Snacks, and Refreshment provided
20. La Familia Benefit – you're encouraged to spend time with family, treat them a meal and claim back from DASHER
21. Staff Discount – The deal can go real crazy~

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we're facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improveit. You will be working with different people with different strengths and expertise, but y'all share a thing in common, which is y'all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You're expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it's your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a "family". It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.