Marine Service Coordinator APR

1 week ago

Petaling Jaya, Selangor, Malaysia Danfoss Full time

*The Impact You'll Make
Danfoss is looking for a
Marine Service Coordinator
who will be responsible for ensuring the smooth and efficient delivery of
Danfoss Drives*
service to our maritime customers. This involves coordinating service activities, acting as a liaison between customers, service technicians, and internal departments, and ensuring timely and effective communication throughout the service process. This role is key in establishing a good level of collaboration between country teams and other Digital & Lifecycle Services (DLS) teams. The role accelerates development of service capabilities in the Asia-Pacific region (APR) for Danfoss and Danfoss' service channels which helps us to differentiate from our competition.

To succeed in this position, you need to be customer, service and solution minded. It will also be important to have technical know-how of Danfoss Drives and applications.

*What You'll Be Doing*

  • Manage service requests for project services (commissioning, resource planning) and ad-hoc services (technical support, troubleshooting and repair).
  • Coordinate service cases from handover to the end including escalations and any necessary permits or documentation.
  • Ensure the successful outcome of service together with all internal and external stakeholders.
  • Act as the primary point of contact for customers throughout the service process from service request to case closure.
  • Liaise between project team, customer and DLS technical experts when supporting cases.
  • Maintain accurate records of service requests, work orders, customer interactions, and service reports using Danfoss system tools.
  • Identify opportunities to improve service processes, streamline operations, and enhance customer satisfaction.

*What We're Looking For*

  • Bachelor's degree / polytechnic graduate in electrical / mechatronics / automation engineering.
  • 2 or more years of relevant working experience.
  • Experience in service coordination or customer service role.
  • Willingness to continuously develop technical knowledge in drive products and applications to support evolving business needs
  • Demonstrated ability and commitment to building relationships and trust across product and technical support teams globally, with a focus on continuous improvement in cross-cultural collaboration
  • Strong verbal and written communication skills in English.
  • Experience in working for matrix management, cross-functional collaboration.

*What You'll Get from Us*

  • We promote from within and support your learning with mentoring, training, and access to global opportunities.
  • You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  • We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  • You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

*Ready to Make a Difference?*
If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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