Customer Service Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Renora Clinic Full time 42,000 - 72,000 per year

Position Title: Customer Service Executive

Location: Renora Clinic (Bangi / Cheras)

Employment Type: Full-Time

Salary: RM3,500 (Fixed Monthly Salary) + Commission + Bonus

Job Overview

Renora Clinic is looking for a confident, service-driven, and proactive Customer Service Executive to join our growing team. You will be the first point of contact for clients — managing inquiries, appointments, payments, and ensuring a smooth and professional client experience.

Fresh graduates who are passionate about beauty, aesthetics, and customer service are welcome to apply. Full training will be provided.

Key Responsibilities

1. Front Desk & Client Service

  • Welcome clients warmly and handle all inquiries through phone, WhatsApp, or social media.
  • Manage appointments, confirmations, and follow-ups to ensure smooth daily operations.
  • Provide accurate information about treatments, packages, and promotions.
  • Handle client feedback and concerns professionally.

2. Sales & Billing

  • Promote treatment packages, memberships, and skincare products.
  • Process payments (cash, card, or e-wallet) and issue receipts accurately.
  • Maintain daily sales records and ensure proper payment reconciliation.
  • Follow up with clients on renewals or unfinished treatments.

3. Marketing Support

  • Assist in creating engaging social media content (posts, reels, live sessions).
  • Support marketing campaigns, client events, and promotions.
  • Contribute creative ideas to enhance brand visibility and client engagement.

4. Client Relationship Management (CRM)

  • Maintain and update client records accurately.
  • Send appointment reminders, thank-you notes, and promotional updates.
  • Follow up post-treatment to ensure satisfaction and encourage repeat visits.

5. Teamwork & Compliance

  • Attend regular product and service training sessions.
  • Follow clinic SOPs, confidentiality policies, and hygiene standards.
  • Maintain professionalism and a positive attitude at all times.

Requirements

  • Minimum Bachelor's Degree (Medical, Healthcare, or Science-related degree is an added advantage).
  • Fresh graduates are welcome to apply — training will be provided.
  • Excellent communication, interpersonal, and presentation skills.
  • Friendly, confident, and well-groomed personality.
  • Proficient in Microsoft Office and familiar with social media platforms.
  • Responsible, organized, and eager to learn.

Benefits

  • Fixed Salary: RM3,500 per month
  • Performance Rewards: Commission + Monthly Bonus
  • Professional Development: Continuous training and career growth opportunities
  • Complimentary staff aesthetic treatments
  • Supportive, dynamic, and growth-focused work environment

Join Renora Clinic — where confidence, professionalism, and beauty grow together.

Job Types: Full-time, Contract

Contract length: 24 months

Pay: From RM3,500.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you able to work on weekends (Saturday & Sunday)?

Education:

  • Bachelor's (Preferred)

Work Location: In person

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