banquet manager
2 weeks ago
Key Responsibilities
· Event Planning and Coordination:
- Liaising with the banquet sales team and clients to understand their needs, preferences, and contract details.
- Planning the venue layout, including seating arrangements, decor, and equipment placement.
- Developing comprehensive event plans and timelines.
· Staff Management:
- Determining the necessary number of servers, bartenders, and support staff for each event.
- Recruiting, training, scheduling, and supervising the banquet team.
- Briefing staff on event details, service standards, and guest special requests.
· Service Oversight:
- Consulting with the Head Chef regarding menu details and the timely service of meal courses.
- Overseeing the entire event execution, from guest seating to the serving of meals and beverages, and table clearing.
- Ensuring the highest quality of service and presentation is maintained.
· Logistics and Administration:
- Managing and controlling the budget, costs, and quality of services offered.
- Handling inventory of banquet supplies, equipment, and maintaining their proper condition.
- Addressing any guest concerns, special requests, or unforeseen issues promptly and professionally.
A successful Banquet Manager needs strong leadership, organizational, communication, and customer service skills to manage the high-pressure environment of live events.
Successful Banquet Managers must possess a mix of technical and soft skills to handle the high-pressure and client-facing nature of the role.
- Leadership & Management: Strong ability to lead, train, and motivate a large service team (servers, bartenders, etc.) and manage staff schedules.
- Organizational & Planning: Exceptional skills in event planning, logistics coordination, venue setup, and budget control.
- Customer Service: Excellent interpersonal and communication skills to liaise effectively with clients, the kitchen team, and other hotel departments.
- Technical Knowledge: In-depth knowledge of banquet service styles (e.g., American, French), food and beverage hygiene standards, and banquet event order (BEO) procedures.
- Problem-Solving: Ability to remain calm and decisive to handle last-minute changes, guest complaints, and operational issues.
- Language: Proficiency in English and Bahasa Malaysia is typically required.
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