Customer Service Consultant Mandarin Speaker

1 day ago

Petaling Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time 30,000 - 60,000 per year

Job Description:

  • Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries.
  • Deliver timely and accurate support to ensure customer satisfaction and retention.
  • Resolve customer complaints professionally, escalating complex issues when necessary.
  • Process orders, exchanges, and returns while maintaining detailed records of customer interactions.
  • Stay informed on product updates, promotions, and company policies to better assist customers.
  • Collaborate with teams to address customer concerns and improve overall service quality.
  • Meet performance targets and adhere to service level agreements (SLAs).
  • Represent the brand professionally in all customer interactions.

Requirements:

  • Prior customer service experience, preferably in loyalty & rewards program.
  • Proficient in English and Mandarin (spoken and written).
  • Strong communication and problem-solving skills.
  • Customer-focused mindset with a passion for excellent service.
  • Ability to multitask in a fast-paced environment.
  • Experience using customer service tools, live chat, and email platforms.
  • Flexibility to work weekends and public holidays, especially during peak periods.

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