Mandarin Inbound Customer Service Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia Perpetual Memorial Park Berhad Full time 33,000 - 60,000 per year

Some of the Perks Working with Us:

  • Fast Career Growth
  • Annual Performance Bonus & Increment
  • Medical, Optical & Dental Benefits
  • Unlimited Refreshment Pantry Corner
  • Work Life Balance – Flexible WFH Arrangement
  • Comprehensive Insurance – GHS & Group Personal Accident coverage
  • Education Sponsorship - Invest in your future
  • Friday Relaxing / Employee Engagement Session
  • In-House Entertainment Benefits

RESPONSIBILITIES & DUTIES:

  • First contact point for potential clients inquiring via WhatsApp about pre-need memorial services.
  • Engage leads in a professional, empathetic manner and convert inquiries into appointments or confirmed sales by providing accurate information, emotional support, and timely follow-ups.
  • Handle inbound WhatsApp messages from advertising campaigns, website, and social media.
  • Qualify customer interest based on intent, budget, and need (pre-need or at-need).
  • Provide professional consultation on packages, pricing, and site visitation.
  • Share brochures, proposal, and info packs using structured templates.
  • Schedule on-site appointments with sales consultants.
  • Maintain accurate CRM records (status tagging, notes, lead source).
  • Follow up with warm leads regularly to nurture interest and drive conversion.
  • Collaborate with Sales, Marketing, and Customer Care teams for seamless handover.
  • Achieve weekly and monthly KPIs (e.g., appointment rate, response time, sales value).

REQUIRED SKILLS

  • Good communicator.
  • Punctual and well-disciplined in conduct.
  • Team player with good attitude in covering peers to ensure company's good image is maintained at all time.
  • Responsible and full of integrity dealing with customers, peers and superior.
  • Multi-tasking and willing to take on additional responsibilities.
  • Strong empathy and emotional intelligence.

REQUIREMENTS & QUALIFICATIONS:

  • Candidate must possess at least a SPM, Diploma in Marketing, Communications, Business Admin, or related field.
  • Minimum 1-2 years of hands-on experience in funeral, memorial, insurance, or property sales is a plus. (Fresh graduates are welcome to apply)
  • Excellent written and verbal communication skills in English, Bahasa Malaysia & Mandarin. Mandarin or dialect speakers are preferred, as the role involves interacting with Mandarin-speaking clients.

Ready to grow your career in a meaningful industry? Apply now and or send your resume to

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,750.00 per month

Benefits:

  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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