Senior IT Support Specialist

Company Description
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description
Reporting to the End User Technoloy Lead, as a Senior End User Technology Analyst you will:

Key Responsibilities

• On-site office support - Attendance required Mon- Fri (8.30am start) with Shift-Rotation
• Troubleshoot and support End User related issues.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.

IT Services And Support Activities

• Troubleshoot and support End User related issues.
• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.
• Prioritize issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.
• Escalate high-priority issues to Support Team Leads and Senior Management.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.
• Perform health checks and monitor automated system and application alerts, resolving issues where possible.

Qualifications
You Have:

• A Diploma/Degree in an appropriate IT discipline.
• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools.
• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.
• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking.
• Working knowledge of ITIL processes

Desired

• Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA and role-based certifications,
• ITIL Certification
• Experience in AWS Cloud platform.

Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.