User Support

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIMESCONSULT Full time

Job Description:

  • Review and manage user content per client policies to maintain a safe online environment.
  • Identify, resolve, and escalate complex content or user safety issues as needed.
  • Act as a user advocate, ensuring fair and consistent policy application.
  • Stay updated on evolving guidelines and contribute to process improvements.
  • Participate in regular training and discussions to enhance quality and awareness on sensitive topics.

Requirements:

  • Strong emotional resilience, coping, and stress management skills.
  • Excellent communication and comprehension skills in
    Japanese OR Korean
    .
  • Strong
    critical thinking
    and
    sound decision-making
    abilities.
  • High cultural awareness of political and social contexts in the supported region.
  • Open to local Malaysian candidates and ANY nationalities.
  • Open to candidates with JLPT OR TOPIK certs

**Due to the application volume, only shortlisted candidates will be contacted. All the best

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