End User Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Baker Hughes Full time 60,000 - 80,000 per year

Do you enjoy acting quickly to solve problems?
 

Would you like to take ownership of delivering an exceptional service to our customers?
 

Join our Digital Solutions Team
 

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers
 

Partner with the best
 

As an End User Support Specialist, you will play a key role in solving problems. Ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve.
 

As an End User Support Specialist, you will be responsible for:

  • Supporting IT hardware and software systems to ensure functionality, reliability and performing and monitoring performance.

  • Maintaining asset database (CMDB) / User Account & Access Management support.

  • Troubleshooting and resolving software, hardware problems as they arise to ensure a swift resolution.

  • Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively.

  • Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization.

  • Working with other teams to ensure software and hardware systems are designed to support organizational goals


Fuel your passion
 

To be successful in this role you will:

  • Have a related Bachelor's Degree or demonstrate equivalent professional certification

  • Demonstrate good experience of technical support in a customer facing role

  • Be of an analytical mindset with a proven ability to resolve problems and identify solutions

  • Be self-motivated to deliver deadlines with minimal supervision

  • Be able to collaborate and work productively as part of a team

  • Be able to build relationships with people of all levels of seniority and backgrounds

  • Have great attention to detail, experience in tracking multiple sources of information and data points

  • Be able to be flexible to cover multiple time-zones based on needs of projects

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Please discuss your preferred working patterns with the recruiter during the process (8am to 5pm – Onsite)


Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities

  • Comprehensive private medical care options

  • Safety net of life insurance and disability programs

  • Tailored financial programs

  • Additional elected or voluntary benefits

About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  • End User Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time 60,000 - 120,000 per year

    About the jobA purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys...

  • End User Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Baker Hughes Full time 60,000 - 120,000 per year

    Do you enjoy acting quickly to solve problems?Would you like to take ownership of delivering an exceptional service to our customers?Join our Digital Solutions TeamOur Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and...

  • Manager, End User Computing

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Full time 150,000 - 250,000 per year

    About the JobThe individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancements to enterprise solutions like Intune, M365, VPN, etc. This role requires an...

  • End User Computing

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time 13,200 - 180,000 per year

    About TCS:Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with...

  • End User Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Intersoftkk, Inc. Full time 24,000 - 36,000 per year

    Job description:Join Our Team We're looking for a proactive Desktop Support Engineer B2 to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you'll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.Key...

  • User Growth Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EBC Group Full time 80,000 - 120,000 per year

    EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020,...

  • User Growth

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Pte Ltd Full time 60,000 - 80,000 per year

    As a User Growth & Operations Specialist, you will be reporting to the User Growth & Operations Country Lead, you'll play a critical role in executing operational tasks, managing end-to-end campaign configurations, and delivering actionable data insights to support the Alipay+ Rewards platform's growth objectives. This role requires a detail-oriented,...

  • Senior Manager, End User Experience

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time $146,000 - $183,000 per year

    Position Objective:The position is lead engineering, governance and operation role of Microsoft 365 products Exchange, MS Teams, SharePoint, Office 365, OneDrive, M365 Copilot, M365 Agentic AI, Copilot Studio and Power Platforms across AIA's 19 markets. He / She will be responsible for defining the target state as well as building and supporting the...

  • IT Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Malaysia Sdn Bhd Full time 40,000 - 80,000 per year

    Fragomen Malaysia office is looking for an experienced Desktop Support Specialist to support PC Hardware, Operating Systems, Device Imaging and a variety of enterprise and custom client applications in our Malaysia offices.  Working in a collegial, team-oriented environment, our IT professionals learn from the industry's leading experts.  Our firm...

  • Senior IT Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time 60,000 - 120,000 per year

    Company Description MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...