Operation Manager

7 days ago

Puchong New Village, Malaysia DINASTI CITRA MANAGEMENT SDN BHD Full time

Hotel Manager

Overview

We are seeking an experienced and hands-on Hotel Manager to lead our team and oversee daily operations. The ideal candidate is results-driven, people-oriented, and passionate about hospitality excellence. You will be responsible for maintaining operational standards, driving profitability, and ensuring every guest enjoys an exceptional stay.

Key Responsibilities

  • Lead, manage, and supervise the overall hotel operations to achieve performance goals, service quality, and profitability targets.
  • Develop, implement, and monitor strategic plans, policies, and procedures aligned with the company's vision and objectives.
  • Ensure guest satisfaction through consistent service delivery, effective problem-solving, and continuous improvement in all operational areas.
  • Oversee housekeeping, front office, maintenance, and other departments to ensure smooth and efficient daily operations.
  • Analyze financial reports, monitor budgets, and control costs to maximize revenue and efficiency.
  • Foster a positive and productive work culture through staff training, motivation, and performance evaluation.
  • Address operational and management issues promptly and professionally, taking proactive measures to prevent recurrence.
  • Collaborate with the head office and external partners to support marketing, promotions, and digital initiatives.
  • Perform other duties or assignments as required by management.

Qualifications & Requirements

  • Diploma or Bachelor's Degree in Hospitality, Tourism, Hotel Management, or a related field.
  • Minimum 3 years of experience in hotel operations, including at least 2 years in a managerial or supervisory role.
  • Candidates with 5+ years of management experience in other industries are also encouraged to apply.
  • Experience in budget hotel operations or multi-property management will be an advantage.
  • Strong leadership, communication, and problem-solving skills.
  • Sound knowledge of HR management, staff scheduling, and training practices.
  • Proficient in computer systems, OTAs, and hotel management software.
  • Willing to work shifts, weekends, public holidays, and extended hours when required.
  • Must be willing to travel and relocate based on business needs.

Compensation & Benefits

  • Profit-sharing scheme based on hotel performance
  • Monthly KPI allowance and annual salary review
  • EPF & SOCSO contributions
  • Medical and insurance coverage
  • Staff room discounts across hotel branches
  • Career development and training opportunities
  • Uniforms and other staff benefits provided

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Work Location: In person

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