Clinic Assistant

1 day ago

Petaling Jaya, Selangor, Malaysia Beacon Hospital Sdn Bhd Full time 20,000 - 30,000 per year

SUMMARY: Performs routine duties to ensure the smooth operation of the outpatient department.

DUTIES & RESPONSIBILITIES:

Provision of Care

· Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.

· Acts as chaperon whenever required.

· Ensures smooth running of the assigned clinic as required.

· Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.

· Assist patient in appointment scheduling

· Update individual consultants census on daily basis

· Make a reminder call along with reminder message to patient a day before to confirm the patient's appointment

· Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients

· Answer telephone enquiries from patient and customers

· Preparing patient Medical Record by obtaining personal and health information.

· Maintaining patient data records for evaluation and health insurance purposes.

· Guiding patients through the clinic's various facilities and procedures.

· Performs miscellaneous job-related duties as assigned

Quality Improvement and Risk Management

· Observes and reports near miss, incidents, accidents, injuries and work-related illness.

· Promotes care and upholds patient and family's right in relation to safety, privacy and confidentiality.

· Adheres to accreditation standards.

Resource Management and Data Entry

· Effective use of medical consumables / stationery in order to reduce wastage.

· Effective stock management inventory as per departmental requirements to ensure adequate supply.

· Performs accurate patient care charges.

· Ensures proper documentation and data entry using hospital system.

· Performs ad hoc task assigned by superior or management whenever required.

Customer Service

· Collaborate effectively with other team members, doctors and other departments through professionalism, effective communication and good customer services.

Working Hours

Monday-Friday (7.30am-5pm / 8.30am-6pm) & Saturday halday (7.30am-1pm)

Saturday allowance provided

Requirement

1-Minimum SPM certificate with a pass in all subjects or Diploma holder

2- Experience as a Clinic Assistant in a Hospital or Clinic

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