Customer Assistance Officer

1 day ago

Petaling Jaya, Selangor, Malaysia Sinergia Talents Sdn Bhd Full time 40,000 - 60,000 per year

SUMMARY:

First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers.

JOB RESPONSIBILITIES:

  • Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc...)
  • Proper use of the case management system to record down case activities and plan new tasks.
  • Provide quality assistance solution to our customers.
  • Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

JOB REQUIREMENTS:

  • Experience in Insurance and BPO industries preferred.
  • Experience in customer service, assistance, insurance, or medical industry preferred.
  • Excellent written and spoken English and Bahasa Malaysia.

REQUIRED SKILLS:

  • Ability to multi-task and prioritize your workload.
  • Analytical and questioning mindset is an advantage
  • Pragmatic approach to problem solving
  • Work well under pressure with good time management skill
  • Discernment and the ability to assess a situation objectively
  • Attention to detail with excellent numeracy and literacy.

Priority will be given to candidates who meet the following criteria: 

  • Minimum of 2 years of in-bound call center experience with the same company.
  • Background in mobility services, roadside assistance, motor insurance, or towing industries.

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