Account Manager

2 days ago

Klang, Selangor, Malaysia Xilnex Holdings Sdn. Bhd. Full time 2,000 - 24,000 per year

Key Responsibilities

  • Build and maintain strong, long-lasting relationships with existing clients.
  • Stay up to date with the latest developments in POS technology and industry trends.
  • Educate clients on new features, updates, and enhancements to our POS systems.
  • Proactively identify and pursue new business opportunities within existing accounts and through referrals.
  • Negotiate contracts and pricing terms.
  • Proactively addresses customer issues and concerns.
  • Collaborate with internal teams (sales, marketing, technical support) to ensure seamless customer onboarding and ongoing support.
  • Maintain accurate records of client interactions and sales activities.
  • Forecasts and plans for future growth of the existing accounts.
  • Provide regular reports on account performance and sales pipeline.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.
  • 3 years of experience in account management, sales, or a related role, preferably in the technology or SaaS industry.
  • Proven track record of success in building client relationships and driving account growth.
  • Strong understanding of POS systems and their applications is a significant advantage.
  • Excellent written and verbal communication skills in English. Moderate proficiency in Mandarin preferred. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Skills

  • Sales & Negotiation: Proven ability to identify opportunities, negotiate contracts, and close deals.
  • Account Management: Expertise in managing client relationships, fostering long-term partnership, and driving account growth.
  • Communication: Excellent verbal and written communication skills.
  • Relationship Building: Strong interpersonal skills and ability to build rapport with clients.
  • Problem-Solving: Ability to proactively identify and resolve customer issues.
  • Collaboration: Ability to work effectively across multiple teams.
  • Time Management: Ability to manage multiple accounts and prioritize tasks effectively.
  • Industry Knowledge: Stay up to date with POS technology and industry trends.
  • CRM Proficiency: Experience using CRM software (e.g., HubSpot).

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