Operations Manager

2 days ago

Subang Jaya Selangor, Malaysia Fieldboss Retail Services Full time

Responsibilities:

  • To lead and manage work performance of a team of rovers and supervisors in retail stores
  • Manpower arrangement of the field staff
  • To lead and manage work performance of a team of Operational staff in the office
  • Develop, train and motivate teams to provide customer Service Par Excellence
  • Develop, create, generate and manage analytical report
  • Ensure effective implementation and management of company's internal & external SOPs
  • Effective problem solving and management of trade and operational issues
  • Monitor performance and productivity of teams, according to set KPIs
  • Establish strong working relationships with the Retail Trade and clients
  • Client servicing; responsible for building a high performing culture that delivers execution excellence services to our customers.

Requirements:

  • Seasoned FMCG professional with experience in marketing or sales operations management or from a retail or F&B industry background
  • Preferred candidates with experience in managing merchandisers or promoters or logistics team
  • Hands-on manager with attention to details and a knack for bringing the best out in a team
  • Good interpersonal, communication, problem-solving skills and leadership quality
  • Able to work independently, must possess excellence people skill
  • Ability to deliver complex analysis and reports
  • IT competent and analytical
  • A meticulous attention to detail
  • Advanced Excel skills (e.g. lookup tables, pivot tables, if statements, etc.)
  • Good power point skills
  • Must be able to deliver results in a high pressure quick paced environment
  • Good command of spoken and written English and Bahasa Malaysia
  • Candidates must be willing to work in Putra Height
  • Candidates must have car to travel.
  • This is a hybrid work
  • Working day = Monday, Thursday, Friday, Saturday, Sunday
  • Rest = Tues & Wednesday

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