Manager, Operations

1 day ago

Subang Jaya Selangor, Malaysia Zuspresso (M) Sdn Bhd Full time

Position Responsibilities

Leadership & Change Management

  • Provides direction and strategy to all District Managers to drive growth in the respective area.
  • Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
  • Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
  • Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.
  • Keeps abreast with current issues affecting Branches and develops strategies to address these issues.

Outlet Operations

  • Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.
  • Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary.
  • Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
  • Provide necessary training to staff to enhance skills and performance.
  • Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy
  • Plan, propose, adopt and implement physical presence strategies.
  • Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.
  • Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.

Human Capital Planning

  • Provide scope for advancement and development of employees through training programme and development.
  • Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline. Setting objectives and identifying employee training needs.
  • Recognizing employee achievements and encouraging excellence in the work environment.

Customer Service

  • Resolving customer issues as needed
  • Conduct periodic customer satisfaction survey to further improve service delivery.
  • Review customer needs & explore innovative means to meet/exceed their expectations in services.

Lean Management

  • Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages & Utilities).
  • Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.

Qualification & Experiences

  • Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.
  • At least 10 years working experience in F&B including minimum 5 years in managerial position managing 50 – 80 outlets.
  • Possess good leadership and people management skills.
  • Excellent interpersonal, communication, planning and negotiation skills.
  • Proactive and customer oriented.
  • Excellent computer skills and proficiency in excel, word, powerpoint.
  • High level understanding and in-depth knowledge of F&B industry.
  • Leadership through influence and effective conflict resolution.
  • High tolerance for ambiguity.
  • Analytical and meticulous.
  • Excellent problem-solving skills.

a Necessity, not a Luxury

  • Facilities Management Intern

    1 day ago

    Subang Jaya, Selangor, Malaysia Roche Services & Solutions Operations APAC Full time

    The PositionThe Intern will work closely with the RSS APAC Site Services community, especially the Facilities Management team and Office & Facilities Manager to identify areas of improvement and propose solutions to enhance the service management processes. The Intern will be responsible to deliver the facilities management services and solutions to RSS APAC...

  • Assistant Manager, Platform Safety

    3 days ago

    Petaling Jaya, Selangor, Malaysia Operations Full time

    Get to Know the TeamThe Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we...

  • Operations Manager

    1 day ago

    Subang Jaya, Selangor, Malaysia Fieldboss Retail Services Full time

    Responsibilities:To lead and manage work performance of a team of rovers and supervisors in retail storesManpower arrangement of the field staffTo lead and manage work performance of a team of Operational staff in the officeDevelop, train and motivate teams to provide customer Service Par ExcellenceDevelop, create, generate and manage analytical reportEnsure...

  • Assistant Manager, Sales Operations

    7 days ago

    Subang Jaya, Selangor, Malaysia Proton New Energy Technology Sdn Bhd Full time

    About PRO-NETIncorporated on 16th August 2022, a wholly-owned subsidiary of Perusahaan Otomobil Nasional Sdn Bhd. General (or Official) Distributor of smart vehicles in Malaysia & Thailand.Our mission and vision are to become the leader in new energy ecosystem automotive solutions. Our business scope encompasses the distribution of New Energy Vehicles,...

  • Operation Manager

    2 weeks ago

    Subang Jaya, Malaysia Go Capital Growth Sdn Bhd Full time

    **Job Summary**: As an Operations Manager, you will be responsible for overseeing operations to ensure smooth functioning and exceptional service delivery. You will play a pivotal role in equipment maintenance, stock management, facility upkeep, and fostering seamless communication between supplier and customer. **Key Responsibilities**: - Operations...

  • Operation Internship

    7 days ago

    Subang Jaya, Selangor, Malaysia ALLSOME PLANET SDN. BHD. Full time

    Job Description:Strictly follow the company's standard operating procedures (SOP) to perform the warehousing and outbound operations of goods to ensure the accuracy and integrity of the goods;Responsible for the supervision and management of daily warehouse operations to ensure that the warehouse operates normally and efficiently;Regularly count inventory to...

  • Operations Pharmacist

    3 days ago

    Subang Jaya, Selangor, Malaysia Apex Pharmacy Marketing Sdn Bhd Full time

    About the RoleApex Pharmacy Marketing Sdn Bhd is seeking an experienced Operations Pharmacist to join our team in Subang Jaya, Selangor. This full-time role focuses on regulatory compliance, pharmaceutical distribution operations, and quality management systems.Key ResponsibilitiesProvide professional advice and accurate information on drugs and medicinal...

  • Operations Manager( F&B

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Talent Recruit Full time

    We are seeking a dynamic and results-driven Operations Manager to oversee and manage the day-to-day operations of our clients operations. The ideal candidate will be responsible for translating the founders vision into actionable strategies, driving sales, maintaining operational efficiency, and ensuring the highest standards of quality and profitability...

  • Operation Manager

    1 week ago

    Subang Jaya, Selangor, Malaysia EDI TEKNOLOGI SDN BHD Full time

    We are looking for a dynamic and experienced Operations Manager to join our growing team. The ideal candidate should have strong accounting skills and basic knowledge of Human Resources (HR)Key Responsibilities:Oversee daily operations to ensure efficiency and effectivenessMonitor and manage company accounts, budgeting, and financial reportingSupport HR...

  • Operation Manager

    2 weeks ago

    Subang Jaya, Malaysia Micro-CTL Automation Sdn Bhd Full time

    **Key Responsibilities**: - Oversee daily operations to ensure efficiency and effectiveness - Monitor and manage company accounts, budgeting, and financial reporting - Support HR functions such as recruitment, payroll, and employee documentation - Identify opportunities to improve operational processes - Liaise with other departments to streamline...