Sales Account Manager

The ideal candidate will lead the account development and penetration strategy for assigned customers or regions. They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.

The Account Manager will be involved in managing an existing portfolio of clients to achieve individual client budgets and objectives.

Responsibilities include client management, responding to client briefs, organic client growth, new business development/opportunities, strategic client development, proactive idea generation, developing creative and innovative solutions with lateral thinking, preparing presentations, costing/quoting, budget management and general administration tasks.

Strong client management and relationship building skills are a prerequisite, along with knowledge across providing Marketing Services (eg. Merchandise/POS); whilst working towards providing an integrated approach towards a holistic below-the-line marketing offer.

This role will enable you to develop and increase your knowledge across a range of Marketing Services with an enviable range of clients and be involved in how they go to market. With experience, you will be able to develop and grow your own portfolio of clients, along with your own team.

Areas of Responsibility – Key Tasks

"The What"

Team Player

• Purpose driven; together, we inspire people and brands to be read, imaginative &

impactful

• Other related tasks as required

Project Management

• Manage a portfolio of clients to meet their briefs, achieve objectives and business

targets as agreed
• Develop and execute end-to-end campaigns:

o Back and front-end work to be completed – from quoting, costing and delivering merchandise to pitching new promotions in the BTL space

o Ability to clearly and concisely brief creative, digital, sourcing and operations teams on activations and their relative deliverables

o Work with internal teams to ensure successful solution and completion

• Respond to client briefs on time, within budget and to specification

• Manage all jobs from brief stage through to production and or execution and delivery

Stakeholder Management & Client Service

• Maintain and develop strong working client relationships with frequent client contact and meetings

• Manage internal support teams to ensure all requirements are successfully achieved

• Liaison with supply partners as necessary to deliver on objectives New Business Development

• Proactive client growth – through driving creative and innovative ideas/activation with organic and new clients

• Drive and manage cross service integration with portfolio of clients across all Zinc's service offerings

Budget Management

• Ensure all reporting is up to date

• Achieve budgets and targets in relation to:

o Prospects – current and new clients

o Conversion rate

o Revenue and gross profit for assigned clients and new business targets

Strategic Thinking

• Strategic account planning (monthly, quarterly, yearly) including developing annual

client plan with objectives and actions to enact through FY

• Ability to deliver BTL (below the line) solutions through lateral thinking and innovation to achieve best possible results

Key Skills & Experiences

• Knowledge of Marketing and Marketing Services (eg. Merchandise/POS)

• Strong client management skills

• Ability to build relationships

• High level of interpersonal skills

• Good knowledge of the industry/role requirements

• Strong verbal and written communication skills

• Ability to think laterally – be flexible and adaptable to changing situations

• Ability to work effectively under pressure

• People management skills and ability

• Strong project management skills

• Ability to multi-task in a busy environment

• Organisational and prioritising skills

• Strong Microsoft Office skills, in particular Outlook, Word, Excel and PowerPoint Attributes

• Passion for new business development

• Can-do attitude

• Empathy

• Trustworthy & genuine

• Curiosity

• Sense of humour and energetic attitude with a willingness to learn and develop

Responsibilities

• Manage a portfolio of accounts
• Develop positive relationship with clients
• Resolve conflicts and provide solutions to clients in a timely manner

Qualifications

• Bachelor's degree or equivalent experience
• Experience as a Sales Manager
• Understanding of sales performance metrics
• Proficient in CRM software and Microsoft Office suite