Customer Careline Executive
4 days ago
Resposibilities
-Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and showrooms to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.
Requirements
Diploma / Bachelor Degree in Business Administration or related field.
Intermediate knowledge with Microsoft Office.
Possess good communication skills.
Multilingual candidate will be first in line of consideration.
5 working days including weekends (2 off days per week depending on allocated schedule)
Working Hours: 9am to 6pm
Fresh graduates are welcome to apply
Job Types: Full-time, Permanent
Pay: RM2, RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Pandan Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your notice period/ availability?
- kindly state your last drawn/current salary
- kindly state your expected salary
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
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