Customer Careline Executive

4 days ago


Pandan Jaya, Malaysia Senheng Electric (KL) Sdn. Bhd. Full time

Resposibilities

-Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.

  • Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.

  • Coordinate with internal departments and showrooms to resolves customer enquiries.

  • Ensure all the customer interactions are updated on a daily basis into internal database tracking system.

  • Extend recommendation for improvement in service process and service operation to achieve service excellence.

Requirements

  • Diploma / Bachelor Degree in Business Administration or related field.

  • Intermediate knowledge with Microsoft Office.

  • Possess good communication skills.

  • Multilingual candidate will be first in line of consideration.

  • 5 working days including weekends (2 off days per week depending on allocated schedule)

  • Working Hours: 9am to 6pm

  • Fresh graduates are welcome to apply

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Pandan Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your notice period/ availability?
  • kindly state your last drawn/current salary
  • kindly state your expected salary

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person



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