Digital Learning Operation

1 week ago

Kuala Lumpur City Federal Territory of Kuala Lumpur, Malaysia Radii Global Sdn Bhd Full time 120,000 - 180,000 per year

Position Summary

Serves as the operational link between senior leadership and department teams. Manages day-to-day functions, drives process optimization, tracks key performance metrics, and facilitates innovation, quality assurance, and collaboration across units.

Key Responsibilities
Operational Leadership & Coordination

  • Translate departmental strategies into clear, measurable targets and executable plans.
  • Align and coordinate activities, workflows, and initiatives across all units and functions.
  • Oversee project milestones, timelines, and cross-departmental collaboration efforts.

Policy & Process Management

  • Develop, implement, and maintain SOPs for digital learning operations and project workflows.
  • Ensure compliance with institutional policies, regulatory requirements, and data governance protocols.
  • Administer budgets, procurement procedures, and vendor partnerships.

Data-Driven Decision Making

  • Gather and interpret data from LMS platforms, learner analytics, and feedback systems for reporting.
  • Detect trends and propose improvements based on data insights.
  • Lead continuous improvement initiatives to strengthen efficiency and scalability.

Requirements
Qualifications

  • Bachelor's degree in Educational Technology, Instructional Design, Education, or a related field.
  • At least 5 years of experience in digital learning development and LMS administration, preferably in higher education and a supervisory role.

Experience

  • Proficient in managing major LMS platforms (e.g., Moodle, Canvas, Blackboard).
  • Demonstrated ability to work effectively in diverse, multi-stakeholder environments.

Preferred / Advantageous

  • Master's degree (completed or in progress) in a relevant discipline.
  • Familiarity with video editing tools and content authoring software (e.g., Articulate, H5P), including accessibility standards.
  • Experience working in multi-institutional, online, or blended learning contexts.

Key Competencies

  • Strong organizational skills and project coordination capability.
  • High level of competence in educational technologies.
  • Excellent written and verbal communication skills in English.
  • Strong interpersonal skills and ability to work collaboratively.
  • Analytical mindset with solid problem-solving abilities.
  • Detail-oriented and committed to learner-focused practices.

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