Customer Service Specialist – Broadcast

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sales Ninja Official Full time 60,000 - 78,000 per year

Summary:

Key role within the Campaign Services team, responsible for end-to-end management of creative asset clearance, production orders, traffic instructions, and distribution for advertising campaigns. The role serves as a liaison between clients, creative agencies, media agencies, and internal global teams, ensuring seamless campaign execution across multiple media platforms using the XR platform.

Key Responsibilities:

  • Account Management:

Manage multiple client accounts, acting as the primary contact for campaign service delivery.

Gather campaign details from clients, brand teams, creative agencies, post-production houses, and media buying agencies.

  • Traffic Management:

Prepare and distribute traffic instructions through the platform. Synthesize campaign data to generate accurate and timely traffic orders. Training will be provided on the XR platform.

  • Clearance & Compliance:

Coordinate closely with global clearance teams to ensure all campaign materials comply with local broadcast standards and clearance requirements.

  • Production & Distribution Orders:

Create and manage production orders (e.g., captioning, encoding) and distribution orders in the platform, ensuring accurate instructions are included.

  • Campaign Estimation & Billing:

Generate traffic estimates for existing and potential clients. Ensure timely tracking and reporting of billables for accurate monthly invoicing.

  • Workflow & Prioritization:

Prioritize urgent tasks within dynamic client workflows while managing high volumes across various industries and markets.

  • Cross-Regional Collaboration:

Collaborate with regional teams in Canada, London, and other COEs to support a globalized operations model.

  • Project Participation:

Support additional projects or duties as assigned by leadership to drive operational excellence and innovation.

Requirements:

  • Relevant experience in Advertising, broadcasting, Production, or related industry
  • Familiarity with the broadcast TV/Radio landscape and broadcast traffic procedures
  • Experience in client servicing and stakeholder communication
  • Knowledge of media buying tools and clearance/talent rights is a benefit.

Skills & Tools:

  • Proficient in Microsoft Word, Excel, and/or Google Workspace equivalents
  • Strong organisational, multitasking, and time management abilities
  • High attention to detail and quality control
  • Comfortable with fast-paced, deadline-driven environments

Job Type: Permanent

Pay: RM5, RM6,500.00 per month

Experience:

  • Post Production: 4 years (Preferred)
  • broadcast traffic: 4 years (Preferred)
  • Client servicing: 4 years (Preferred)

Work Location: In person

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