Order Processing Officer
5 days ago
Subang Jaya, Malaysia
Permanent
80-100%
Hybrid
This is where you'll excel
- Execute Spare Part and Service Order Processing for the Southeast Asia region.
- Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
- Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
- Follow up on account receivable to maintain strong credit performance.
- Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
- Oversee and manage the return-of-material process.
- Address customer feedback, complaints and requests for service remedies.
- Perform additional duties and responsibilities as business needs evolve.
- Ensure on-time delivery based on customer request delivery date.
- Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers
These are the skills you'll need
- Diploma or Degree in Supply Chain or Logistics.
- Minimum 3 years' experience in supply chain or order fulfilment environment.
- Strong PC and software knowledge (MS Word, Excel, PowerPoint, MS Office.
- Knowledge of SAP (SD Module, Stock, Procurement).
- Good knowledge in incoterm and freight management
- Excellent analytical, problem solving and organizational skills
- Proficient in English
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