Client Services Intern

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

About Bybit,

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in space.

Responsibilities

  • Help Center Content Management & Optimization:Update, propose, and upload article revisions based on customer service feedback and identified knowledge gaps.
  • Knowledge Database Maintenance:Take primary responsibility for updating, housekeeping, and maintaining the knowledge database, specifically the Help Center.
  • Data-Driven Support & Analysis:Use Salesforce with edit access to manage article tags and view analytics dashboards to understand content performance.

Requirements

  • Currently pursuing or recently completed a Degree in Finance, Economics, Investment, Data-Science, Data Analytics, Business Administration, Business Management, or a Hospitality-related course.
  • Must be able to speak and write fluently in Chinese and English to support our diverse user base.
  • Ability to understand and translate complex product information into clear, concise, and user-friendly content.
  • Proficient with collaborative tools like Google Drive; familiarity with Salesforce and content management systems is a plus.

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