Senior Manager, Channel Service Delivery

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia ADA Full time $120,000 - $180,000 per year

About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.

Job Summary:
We are seeking a highly skilled and experienced Senior Manager to lead our Messaging Channel Service Delivery team. The primary responsibility of this role is to oversee the onboarding and management of alternative messaging channels, ensuring seamless integration and optimal performance. The ideal candidate will have a strong background in messaging technologies, project management, and team leadership.

Key Responsibilities:

  • Onboarding Alternative Messaging Channels:
  • Lead the communication, evaluation and selection of new messaging channel partners
  • Develop and execute onboarding plans, including timelines, milestones, and deliverables with product and engineering teams to integrate new channels to the messaging platform
  • Ensure compliance with industry standards and regulations for all messaging channels
  • Carrier API Management:
  • Manage carrier APIs for authentication integration and onboarding
  • Collaborate with carriers to ensure seamless API integration and functionality
  • Troubleshoot and resolve any issues related to carrier APIs
  • Channel Provider Liaison:
  • Serve as the primary point of contact for external partners related to the messaging channels
  • Manage partnerships with mobile operators (where applicable) to ensure seamless service delivery
  • Management of Messaging Channels:
  • Oversee the day-to-day operations on newly onboarded messaging channels, ensuring high availability and performance
  • Monitor and analyse channel performance metrics, identifying areas for improvement
  • Implement best practices for channel management and optimization
  • Project Management:
  • Develop and maintain project plans & timelines
  • Communicate project status, risks, and issues to stakeholders and ensure projects are delivered on time
  • Team Leadership and Collaboration:
  • Foster a collaborative and innovative work environment
  • Coordinate with cross-functional teams to achieve business objectives

Skills And Experience Required

  • Bachelor's degree in Information Technology, Telecommunications, Business Administration or a related field
  • Minimum of 8 years of experience on related field in messaging with at least 3 years in a management role
  • Experience with A2P messaging services and secure authentication solutions
  • Proven track record of successfully onboarding and managing alternative messaging channels.
  • Strong understanding of messaging technologies and protocols
  • Strong project management skills, with experience in leading cross-functional projects
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice:

Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website

for regular updates on available roles
We transform businesses using data, AI and tech | ADA

Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here

  • Senior Manager, Quick Commerce

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 120,000 - 240,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior Business Development Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 120,000 - 180,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior AI Workflow

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 120,000 - 240,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.In July 2024, Delivery Hero SE merged three of...

  • Manager - Channel Management

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia alrajhi bank Malaysia Full time 120,000 - 240,000 per year

    Job PurposeThis role responsible for leading the strategic development and operational excellence of the bank's digital banking platforms (mobile application, online banking and digital payment solution). This role drives digital innovation, enhances customer experience, and ensures the efficient and compliant delivery of digital products and services,...

  • Senior Coordinator, Rider Experience

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 60,000 - 120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Manager, Public Relations

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Channel Sales, Senior Manager/ Director

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sea Search Full time 900,000 - 1,200,000 per year

    About The CompanyOur Client is a leading provider of cutting-edge cybersecurity solutions, specializing in delivering advanced technologies to protect businesses from evolving cyber threats. With a strong network of channel partners and a commitment to innovation, we empower organizations to secure their digital assets and maintain operational resilience in...

  • Partner Marketing Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Channel Company Full time 120,000 - 240,000 per year

    About The Channel CompanyThe Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers...

  • Channel Management Senior Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Changan Auto Southeast Asia Co., Ltd. Full time 90,000 - 120,000 per year

    Responsibilities:• Drive channel/dealer network planning and market expansion in local market, including partner identification, negotiation, and execution to achieve business targets.• Conduct market research and analyze industry trends to support channel strategy and distributor development.• Monitor dealer performance (sales, service, CSI,...

  • Channel Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RAHA BINA SDN. BHD. Full time 100,000 - 120,000 per year

    About the role We are seeking a dynamic and experienced Channel Manager to join our growing team at RAHA BINA SDN. BHD. This full-time role will be based in Kuala Lumpur and will play a crucial part in managing and growing our key sales channels.What you'll be doingDeveloping and executing strategies to expand our sales channels and reach new...