group it manager

Job Description

The Opportunity

We're looking for an ambitious IT professional ready to step into their first IT Manager role. This is a unique opportunity to build and lead IT operations and enterprise systems governance for a growing healthcare technology company serving 200+ employees across Malaysia and Indonesia.

If you're currently an Assistant IT Manager, Senior IT Administrator, or IT Team Lead and you're ready to prove yourself in a leadership role, we want to hear from you.

What makes this special:

• Report directly to the Group CTO with high visibility to executive leadership
• Real strategic influence on enterprise systems, vendor management, and technology decisions
• Opportunity to establish IT operations and governance frameworks from the ground up
• Clear growth path to IT Director

What You'll Do

IT Operations & Support

• Lead IT support operations for all HealthMetrics employees across Malaysia and Indonesia
• Manage Microsoft 365 administration, user access, and identity management
• Oversee onboarding/offboarding workflows and employee device management
• Establish service level agreements and continuously improve IT service delivery
• Build and manage the IT ticketing system and knowledge base

Enterprise Systems Governance

• Establish enterprise systems procurement approval workflow
• Manage vendor relationships and contract negotiations (HRIS, CRM, ERP, business applications)
• Conduct system inventory and audit across all business units
• Drive vendor consolidation and cost optimisation
• Ensure integration strategy and security compliance for all enterprise systems

Team Leadership

• Build and lead a high-performing IT team (grow from 1 to 3–4 people in Year 1)
• Hire IT Administrator, IT Automation Engineer, and additional support roles
• Develop team capabilities and foster continuous learning
• Collaborate with business unit leaders across Malaysia and Indonesia

Automation & Innovation

• Work with IT Automation Engineer to improve and expand internal automation
• Implement endpoint management across the organisation
• Drive self-service adoption to scale IT support efficiently
• Identify opportunities for process improvement and automation

What We're Looking For

Experience (Must-Have):

• 5–8 years in IT support or IT administration roles
• Currently in Assistant IT Manager, Senior IT Administrator, IT Team Lead, or similar role
• Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, Teams, Azure AD)
• Experience supporting 100+ employees in a business environment
• Track record of improving processes and solving problems

Leadership & Communication:

• Some team leadership experience (even informal—mentoring juniors, leading projects)
• Comfortable presenting to senior stakeholders and business leaders
• Excellent stakeholder management—ability to negotiate, influence, and build consensus
• Fluent in English (written and spoken)

Mindset:

• Eager to learn and grow into a leadership role
• Comfortable with ambiguity and building from scratch
• Bias for action—can make decisions with incomplete information
• Customer-focused with genuine care for employee experience
• Systems thinker who sees connections between IT, business operations, and enterprise systems

Nice-to-Have:

• Enterprise systems procurement or vendor management experience
• IT service management frameworks (ITIL)
• Endpoint management platforms (Intune, Jamf, MDM)
• Basic scripting or automation knowledge (PowerShell, Python)
• Budget management experience

Job Snapshot

Updated Date

Job ID

JOB-133

Department

Information Technology (IT)

Location

Subang Jaya, Selangor, Malaysia

Experience

• 5 Years

Employee Type

Permanent (On Probation)

Need Help?

Additional Details

For any additional assistance, please contact us